Senior CX Launch Project Manager - Remote

Gainwell Technologies; Florida; Remote; USD 81,000 - 116,000; Full time

Benefits offered by this job

Flexible vacation policy

401(k) employer match

Health benefits

Educational assistance

Job summary

Gainwell Technologies seeks a Project Manager specializing in CX launch initiatives across contact centers and back-office operations. You will coordinate cross-functional teams to ensure readiness, define scope and deliverables, and drive successful go-lives while protecting CX outcomes.

You will partner with business, operations, and technology groups to align workflows and tools with CX requirements, without owning direct technology delivery.

Qualifications

• 5+ years of Project Management experience in CX launches or similar domains.
• Experience coordinating cross-functional initiatives across business, operations, and technology.
• Ability to manage scope, risks, issues, and governance without direct ownership of tech delivery.

Responsibilities

• Lead end-to-end CX launch initiatives across contact center, mailroom, data entry, back-office ops, and provider-facing programs.
• Define project scope, objectives, success criteria and deliverables; translate goals into actionable plans.
• Develop and manage integrated project plans spanning multiple departments and teams.
• Drive cross-functional execution without direct authority; hold teams to deadlines and milestones.
• Coordinate go-live, stabilization activities, and ensure readiness for CX operations.

Skills

CX project management

Executive communication

Cross-functional leadership

Risk management

Project planning

Stakeholder influence

Delivery governance

Job description

Gainwell Technologies seeks a Project Manager specializing in CX launch initiatives across contact centers and back-office operations. You will coordinate cross-functional teams to ensure readiness, define scope and deliverables, and drive successful go-lives while protecting CX outcomes.

You will partner with business, operations, and technology groups to align workflows and tools with CX requirements, without owning direct technology delivery.