Senior CX L&D Specialist: AI-Driven Learning Programs

Gusto

Denver (CO)

Hybrid

USD 91,000 - 112,000

Full time

5 days ago

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Job summary

Gusto in Denver is seeking a Senior Learning & Development Specialist to lead program design, facilitate learning in key areas, and manage stakeholder relationships to drive business success. You will design robust courses, coach participants, and partner with leadership to align initiatives with CX goals.

This role requires 5+ years of L&D experience, travel up to 50%, and a data-driven mindset. You will apply AI-enabled design, leverage modern AI tools, and oversee multiple CX Academy

Qualifications

5+ years of L&D experience required.
Experience designing and delivering multi-area learning programs.
Strong coaching and facilitation skills.
Proven ability to manage stakeholders and drive business impact.

Responsibilities

Facilitate in-person, virtual, and hybrid learning sessions across multiple knowledge areas with audience tailoring.
Lead comprehensive course design and ensure alignment with strategic goals.
Manage complex learning programs end-to-end and monitor learner success.
Collaborate with senior leadership to design learning initiatives that support growth.
Use AI-enabled tools to tailor discussions and personalize learning outcomes.
Operationalize AI tools for program administration and tracking.

Skills

L&D strategy

Facilitation

Coaching

Stakeholder management

Data-driven decision making

Tools

AI tools & workflows

LLMs & prompt engineering

APIs/integrations

AI-enabled analytics dashboards

Data visualization

Job description

This role requires 5+ years of L&D experience, travel up to 50%, and a data-driven mindset. You will apply AI-enabled design, leverage modern AI tools, and oversee multiple CX Academy

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