Senior CX Insights Manager - Strategy & Research (Remote)

Ladders; United States; Remote; USD 100,000 - 112,000; Full time

Benefits offered by this job

Benefits from Day 1

401(k) matching

Flexible PTO

Wellness program

Parental leave

Fertility/adoption assistance

Professional development

Employee assistance

Inclusive communities

Job summary

Ladders is seeking a Sr. Customer Experience Manager to lead customer experience research and insights across the business from a remote US-based location.

You will partner with cross-functional stakeholders to influence decisions, strengthen customer initiatives, and translate data into practical actions that improve satisfaction. You will oversee diverse research projects, apply rigorous analysis to everyday challenges, and bring fresh perspectives from multiple fields to CX strategies.

Qualifications

• 7+ years of hands-on marketing research focused on CX measurement.
• Proven ability to influence business strategies to improve customer satisfaction.
• Strong analytical skills with data-driven decision making.
• Experience applying insights to strategic and everyday business challenges.
• Proficiency in Excel, PowerPoint, and Power BI for analysis and presentation.
• Bachelor's degree in business, mathematics, or a scientific discipline.

Responsibilities

• Influence teams and stakeholders to adopt new perspectives.
• Ensure quality in customer initiatives by providing actionable insights.
• Oversee execution of diverse research projects, guiding teams effectively.
• Analyze complex problems and provide data-driven solutions.
• Integrate best practices from various fields into CX strategies.

Skills

Marketing research

Stakeholder influence

Analytical thinking

Data-driven insights

Cross-functional collaboration

Business strategy impact

Education

Bachelor's degree

Tools

Excel

Power BI

PowerPoint

Job description

Ladders is seeking a Sr. Customer Experience Manager to lead customer experience research and insights across the business from a remote US-based location.

You will partner with cross-functional stakeholders to influence decisions, strengthen customer initiatives, and translate data into practical actions that improve satisfaction. You will oversee diverse research projects, apply rigorous analysis to everyday challenges, and bring fresh perspectives from multiple fields to CX strategies.