Director of Customer Experience - Remote Growth & Insight

B Lab; New York (NY); Remote; USD 128,000 - 160,000; Full time

Benefits offered by this job

Health benefits

PTO 15 days

403(b) match up to 3%

Remote-first workplace

Flexible work environment

Job summary

B Lab seeks a Director, Customer Experience to lead the organisation's CX function, driving customer journeys, insights and operations across certification, products and services to improve engagement and outcomes.

This remote-first role is based in New York, NY, with a start date and expectations to collaborate closely with Standards Solutions, Product, Growth and Engagement to shape the customer experience strategy.

Job description

B Lab seeks a Director, Customer Experience to lead the organisation's CX function, driving customer journeys, insights and operations across certification, products and services to improve engagement and outcomes.

This remote-first role is based in New York, NY, with a start date and expectations to collaborate closely with Standards Solutions, Product, Growth and Engagement to shape the customer experience strategy.