Senior CX Data Analyst — Python, SQL, NLP

BCforward; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

BCforward is seeking a Customer Experience Analyst to join their team in the United States. This 12-month position plays a key role in leveraging customer insights to promote customer satisfaction and loyalty while collaborating with cross-functional teams. The ideal candidate will have a strong technical background in marketing, skilled in SQL and Python, and ideally hold an advanced degree in a quantitative field. This role is essential for shaping the organization's customer experience program.

Qualifications

• Very technical background with marketing experience.
• Proficient in SQL for managing temporary tables.
• Strong skill set in Python Pandas and data analysis.

Responsibilities

• Analyze customer feedback to drive business improvements.
• Collaborate with teams to implement strategies enhancing customer experience.
• Leverage customer insights to promote customer-centric decision-making.

Skills

Technical with marketing background

Temporary tables in SQL

Python Pandas

Data modeling (regression, NLP)

Education

Master's or Ph.D. in a quantitative field

Job description

BCforward is seeking a Customer Experience Analyst to join their team in the United States. This 12-month position plays a key role in leveraging customer insights to promote customer satisfaction and loyalty while collaborating with cross-functional teams. The ideal candidate will have a strong technical background in marketing, skilled in SQL and Python, and ideally hold an advanced degree in a quantitative field. This role is essential for shaping the organization's customer experience program.