Data Scientist - Predictive Analytics for CX & Ops

Capgemini; United States; Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Comprehensive benefits

Flexible work arrangements

Health Insurance

Pension Plan

Paid Time Off

Training & Development

Job summary

FBS is seeking a highly analytical Data Scientist to join our team. You will leverage advanced analytics, predictive modeling, and ML techniques to solve business challenges across Contact Center, Workforce Management, and Customer Experience.

You will partner with stakeholders to deliver measurable impact through data-driven insights. The ideal candidate combines strong SQL and Python skills with experience building predictive models and forecasting methods, and thrives in a fast-paced

Qualifications

• Bachelor’s degree in Data Science, Statistics, Mathematics, Computer Science, Engineering, or a related field.
• Strong experience with SQL and data analysis on large, complex datasets.
• Strong proficiency in Python for data science and model development.
• Experience developing and implementing predictive models and Machine Learning solutions.
• Knowledge of supervised learning techniques and classification models.
• Experience with forecasting methodologies and predictive analytics.
• Ability to translate business problems into analytical solutions.
• Strong communication skills and experience managing stakeholder relationships.

Responsibilities

• Develop, deploy, and maintain predictive and Machine Learning models.
• Collaborate with stakeholders to identify business challenges and recommend data-driven solutions.
• Support initiatives related to Customer Retention, Customer Routing, and Customer Experience optimization.
• Enhance forecasting capabilities for Contact Center operations.
• Identify, assess, and leverage relevant data sources to improve business outcomes.
• Communicate findings, recommendations, and insights to both technical and non-technical audiences.
• Drive measurable business impact through advanced analytics and data science solutions.

Skills

SQL

Python

Predictive modeling

Stakeholder management

Communication

Education

Bachelor’s degree in Data Science, Statistics, Mathematics, Computer Science, Engineering

Tools

Databricks

Microsoft Office

Github

Job description

FBS is seeking a highly analytical Data Scientist to join our team. You will leverage advanced analytics, predictive modeling, and ML techniques to solve business challenges across Contact Center, Workforce Management, and Customer Experience.

You will partner with stakeholders to deliver measurable impact through data-driven insights. The ideal candidate combines strong SQL and Python skills with experience building predictive models and forecasting methods, and thrives in a fast-paced