Senior CX Compensation Analyst — Data-Driven Pay & Modeling

Klaviyo; Boston (MA); Hybrid; USD 96,000 - 144,000; Full time

Job summary

Klaviyo in Boston is seeking a Senior CS Compensation Analyst to support incentive compensation programs for our Customer Experience team. This mid-level role focuses on plan design, data logic, and modeling to ensure accurate payouts while collaborating with Sales, Finance, and Systems.

You’ll own monthly/quarterly calculations, resolve inquiries, build dashboards in Tableau/Looker, write SQL, and participate in cross-functional projects that scale GTM compensation for a growing organization.

Qualifications

• 3-5 years of experience in compensation, on sales/revenue operations or finance teams.
• SQL experience required; comfort querying and validating data from multiple sources.
• Experience with Salesforce (or a comparable CRM) and compensation management tools.
• Experience with BI/reporting tools such as Tableau or Looker, and ETL tools (Python, Alteryx, etc.) preferred.
• Strong modeling skills (advanced Excel/Google Sheets); financial or compensation modeling a plus.
• Excellent written and verbal communication skills; ability to explain compensation logic clearly to non-technical stakeholders.
• High attention to detail and strong organizational skills; experience managing a queue or tickets is a plus.
• Comfortable cross-functional collaboration with CX, Systems, Operations and Finance teams.

Responsibilities

• Administer monthly/quarterly incentive compensation calculations for the Customer Experience organization, ensuring accuracy and timeliness of payouts.
• Apply crediting logic and plan rules consistently, flagging exceptions or edge cases for review.
• Maintain compensation plan documentation, quota/target records, and payee assignments for the CX population.
• Partner with CX leaders to answer plan questions and explain payout calculations.
• Serve as a first point of contact for compensation inquiries and disputes submitted via ticketing systems, researching and resolving issues within SLA.
• Investigate discrepancies by tracing transactions through Salesforce and underlying data sources.
• Escalate complex questions to the Senior Manager with clear context and recommendations.
• Build and maintain dashboards and reports in Tableau/Looker to track attainment, payouts, and plan performance.
• Write SQL queries to pull, validate, and reconcile compensation and transaction data.
• Support financial modeling and scenario analysis for plan design changes, budgeting, and accruals.
• Identify data quality issues and partner with Systems teams on fixes and process improvements.
• Support planning cycles and cross-functional process improvements across GTM functions.

Skills

SQL

Salesforce

Excel

Tableau

Looker

Python

Alteryx

ETL tools

Tools

Salesforce

Tableau

Looker

Python

Alteryx

Job description

Klaviyo in Boston is seeking a Senior CS Compensation Analyst to support incentive compensation programs for our Customer Experience team. This mid-level role focuses on plan design, data logic, and modeling to ensure accurate payouts while collaborating with Sales, Finance, and Systems.

You’ll own monthly/quarterly calculations, resolve inquiries, build dashboards in Tableau/Looker, write SQL, and participate in cross-functional projects that scale GTM compensation for a growing organization.