Senior CX Architect & Trusted Advisor (D365 CC, Hybrid)

Elcasecurity; Indiana (PA); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid working models

25 days annual leave

Comprehensive benefits package

Job summary

Elcasecurity is seeking a Senior Expert in Indiana, United States, to lead complex CX transformation initiatives. You will advise clients on customer engagement strategies and oversee complete project lifecycles from pre-sales to deployment. The role demands at least 10 years of experience in Contact Center solutions, particularly with Microsoft Dynamics 365.

Offering a professional environment and attractive growth opportunities, the position supports work-life balance with flexible hours and comprehensive benefits, including public transport subscriptions and competitive pension schemes.

Qualifications

• Minimum 10 years of experience in Contact Center or CX consulting.
• Expertise in Microsoft Dynamics 365 and omnichannel customer journeys.
• Strong analytical and communication skills.

Responsibilities

• Act as a trusted advisor, guiding customer engagement visions.
• Lead business workshops and discovery sessions with clients.
• Oversee the full project lifecycle from pre-sales to go-live.

Skills

Contact Center or CX consulting

Microsoft Dynamics 365 Contact Center

Customer-oriented leadership

Fluent in English and French

Analytical skills

Education

University degree in business IT or equivalent

Job description

Elcasecurity is seeking a Senior Expert in Indiana, United States, to lead complex CX transformation initiatives. You will advise clients on customer engagement strategies and oversee complete project lifecycles from pre-sales to deployment. The role demands at least 10 years of experience in Contact Center solutions, particularly with Microsoft Dynamics 365.

Offering a professional environment and attractive growth opportunities, the position supports work-life balance with flexible hours and comprehensive benefits, including public transport subscriptions and competitive pension schemes.