D365 CRM - Cloud Solution Architect

Concentrix; United States; On-site; USD 150,000 - 190,000; Full time

Job summary

Remote Jobs is seeking a D365 CRM Cloud Solution Architect to lead customer-facing engagements and architect end-to-end Dynamics 365 CRM solutions aligned with business outcomes.

You will design integrations with Power Platform, oversee cloud migrations, perform health assessments, and drive upgrades across CRM versions while mentoring teams and delivering workshops.

Qualifications

• Deep knowledge of Dynamics 365 Customer Engagement.
• Proficiency in CRM customization (data model, forms, views), JavaScript, C# .NET, plugins, workflows.
• Strong understanding of SQL, IIS, networking and client-side troubleshooting.
• Certifications in Dynamics 365 and Power Platform are highly desirable.

Responsibilities

• Architect end-to-end Dynamics 365 CRM solutions, including Sales, Customer Service, Field Service, and Customer Insights.
• Design integrations with Power Platform and external systems.
• Lead CRM infrastructure installation, configuration, and cloud migration.
• Perform environment health assessments, performance tuning, and data recovery planning.
• Drive upgrades across CRM versions (CRM 2015+ to Dynamics 365 Online).
• Customer Engagement: act as a trusted advisor to technical decision-makers and business stakeholders.
• Conduct design workshops, proof-of-concepts, and technical training sessions.
• Governance & Lifecycle Management: implement Power Platform governance and ALM for CRM and Power Platform solutions.

Skills

Dynamics 365 CRM

Power Platform

JavaScript

C# .NET

SQL

IIS

Networking

Troubleshooting

Consulting & Delivery

Tools

Power Apps

Power Automate

Job description

Job Title: D365 CRM - Cloud Solution ArchitectJob Description

TheCRM CSA (Cloud Solution Architect)withinCSA Global Deliveryplays a pivotal role in enabling customers to adopt and optimize Microsoft Dynamics 365 Customer Engagement (CRM) solutions. This is acustomer-facing, consulting-oriented rolethat combines deep technical expertise with strategic advisory skills to deliver scalable, secure, and high-performing business applications across global engagements.

Key Responsibilities

• Solution Architecture & Design
• Architect end-to-end Dynamics 365 CRM solutions, including Sales, Customer Service, Field Service, and Customer Insights.
• Design integrations with Power Platform (Power Apps, Power Automate) and external systems.
• Ensure adherence to best practices for performance, scalability, and security.
• Deployment & Optimization
• Lead CRM infrastructure installation, configuration, and cloud migration.
• Perform environment health assessments, performance tuning, and data recovery planning.
• Drive upgrades across CRM versions (CRM 2015+ to Dynamics 365 Online).
• Customer Engagement
• Act as a trusted advisor to technical decision-makers and business stakeholders.
• Conduct design workshops, proof-of-concepts, and technical training sessions.
• Align solutions with customer success plans and business outcomes.
• Governance & Lifecycle Management
• Implement Power Platform governance and Center of Excellence practices.
• Manage Application Lifecycle Management (ALM) for CRM and Power Platform solutions.

Required Skills

• Technical Expertise
• Deep knowledge of Dynamics 365 Customer Engagement and Power Platform.
• Proficiency in CRM customization (data model, forms, views), JavaScript, C# .NET, plugins, workflows.
• Strong understanding of SQL, IIS, networking, and client-side troubleshooting.
• Consulting & Delivery
• Experience in customer-facing roles with strong problem-solving and troubleshooting skills.
• Ability to work collaboratively in global, cross-functional teams.
• Certifications- Advanced Microsoft certifications in Dynamics 365 and Power Platform are highly desirable.

Desired Qualifications

• Experience authoring technical training and leading workshops.
• Familiarity with governance strategies, environment planning, and security roles.
• Knowledge of CRM integrations and cloud migration best practices.

Location:

EGY Work-at-HomeLanguage Requirements:

Time Type:

Full time