Senior CX Architect & Trusted Advisor (D365 CC, Hybrid)

ELCA Informatique SA / ELCA Informatik AG; Indiana (PA); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid working model

Comprehensive benefits package

At least 25 days of annual leave

Job summary

ELCA Informatique SA / ELCA Informatik AG in Pennsylvania is seeking an experienced Senior Expert to lead CX transformation initiatives using Microsoft Dynamics 365. Responsibilities include acting as a trusted advisor, overseeing project lifecycles, and ensuring compliance.

The ideal candidate has over ten years of experience in Contact Center consulting, with a strong focus on AI transformation and client relationship management. This role offers opportunities for professional growth and a competitive benefits package.

Qualifications

• At least ten years of professional experience in Contact Center or CX consulting.
• Solid expertise with Microsoft Dynamics 365 Contact Center and Dynamics 365 Customer Service.
• Fluent in French and English, knowledge of German is an asset.

Responsibilities

• Act as a trusted advisor to clients regarding customer engagement.
• Lead business workshops and design future-state operating models.
• Oversee full project lifecycle from pre-sales through implementation.

Skills

Contact Center consulting

Microsoft Dynamics 365

AI transformation

Client relationship management

Data protection compliance

Analytical skills

Bilingual in French and English

Education

University degree in Business IT or equivalent

Job description

ELCA Informatique SA / ELCA Informatik AG in Pennsylvania is seeking an experienced Senior Expert to lead CX transformation initiatives using Microsoft Dynamics 365. Responsibilities include acting as a trusted advisor, overseeing project lifecycles, and ensuring compliance.

The ideal candidate has over ten years of experience in Contact Center consulting, with a strong focus on AI transformation and client relationship management. This role offers opportunities for professional growth and a competitive benefits package.