Senior Customs Brokerage Operations Leader

GEODIS; Philadelphia (Philadelphia County); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive pay with bonus potential

On-demand pay options

Telemedicine and healthcare coverage

Job summary

GEODIS is seeking a Customs Brokerage Operations Manager to direct import/export operations for the station, ensuring compliant, productive and profitable performance. You will lead a team, troubleshoot root causes, onboard customers and maintain strong client relationships.

The role requires 4–7 years' relevant experience, and a licensed customs broker is strongly preferred. Proficiency with Microsoft Office is essential to perform in this fast-paced environment.

Qualifications

• 4–7 years of experience in customs/logistics or equivalent.
• Licensed Customs Broker strongly preferred.
• PC literate with Microsoft Word/Excel/Outlook/PowerPoint.
• Ability to read, analyze, and interpret business publications and regulations.
• Ability to write reports, correspondence, and procedures.
• Effective presentation skills.
• Strong problem-solving abilities.
• Ability to interpret various instructions in written or oral form.

Responsibilities

• Facilitate daily communication with teammates, providing support to resolve day to day issues and escalations
• Lead troubleshooting efforts that analyze root causes and implement solutions
• Monitors team productivity and assigns new accounts or daily workload
• On-boarding new customer
• Maintains Customer Relationship
• Manages employees including interview, training, evaluation and coaching, as well as time and attendance for the team
• Reviews daily reports to eliminate errors, including financial reports
• Maintain SOP for customers

Skills

Experience

Communication

Problem solving

Presentation

Regulatory interpretation

Report writing

Timely escalation

Education

Customs broker license

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

GEODIS is seeking a Customs Brokerage Operations Manager to direct import/export operations for the station, ensuring compliant, productive and profitable performance. You will lead a team, troubleshoot root causes, onboard customers and maintain strong client relationships.

The role requires 4–7 years' relevant experience, and a licensed customs broker is strongly preferred. Proficiency with Microsoft Office is essential to perform in this fast-paced environment.