Senior Customs Brokerage Leader

Expeditors; Franklin (WI); On-site; USD 42,000 - 65,000; Full time

Job summary

Expeditors in Wisconsin seeks a detail-oriented logistics professional to support the customs brokerage manager. You will help manage operations, ensure compliance, and drive process improvements within the branch.

Key responsibilities include workload allocation, staff development, and maintaining strong relationships with Trade Compliance. The role emphasizes accuracy, teamwork, and adherence to policy.

Qualifications

• Demonstrated interpersonal and communication skills to obtain positive results.
• Ability to work independently and in a collaborative team environment.
• Fluent in English, both written and verbal; multilingual a plus.

Responsibilities

• Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
• Proactively drive cross training and staff development.
• Monitor compliance at all times to regulations, including OPS and customer policies.
• Monitor duty deferment usage and levels.
• Promote productivity tools (e.g., edoc, processes, and systems).
• Ensure all new business is transitioned correctly.
• Maintain a positive relationship with the Trade Compliance Manager and support compliance trainings.
• Audit files in accordance with OPS or customer requirements.
• Follow up refunds with customs authorities.
• Send client report requests through the available database.
• Provide content for customer reviews.
• Be open to implementing new system changes and enhancements.
• Participate in staff appraisals, at least annually.
• Ensure new hires complete mandatory training within 6 months.

Skills

Interpersonal skills

Team collaboration

Fluent English

Analytical thinking

Attention to detail

Time management

Overtime flexibility

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Job description

Expeditors in Wisconsin seeks a detail-oriented logistics professional to support the customs brokerage manager. You will help manage operations, ensure compliance, and drive process improvements within the branch.

Key responsibilities include workload allocation, staff development, and maintaining strong relationships with Trade Compliance. The role emphasizes accuracy, teamwork, and adherence to policy.