Senior Customs Brokerage Lead — Ops & Compliance

John-A.-Steer-Co.; Norfolk (VA); Hybrid; USD 65,000 - 97,000; Full time

Job summary

Alba Wheels Up International is seeking a Lead Customs Brokerage Coordinator to support the Manager and Team Leader in daily operations, regulatory compliance, and documentation. The role requires deep customs knowledge and accuracy, handling import activities across all modes.

You will mentor junior staff, liaise with accounting, and assist with billing, while optimizing processes and ensuring timely shipment clearance and PGA submissions.

Qualifications

• High school diploma or equivalent.
• 5+ years of hands-on Customs Brokerage experience in all modes of transport.
• Mentoring entry-level or mid-level team members.
• Deep understanding of U.S. Customs regulations, HTS classification, and PGA requirements.
• Customs Broker License (LCB) preferred but not required.
• Excellent leadership and communication skills; approachable, collaborative, and accountable.
• High attention to detail and ability to work under pressure and tight deadlines.
• Familiarity with digital customs software; experience with CargoWise is a strong plus.
• Proficiency in Microsoft Office Suite and general comfort with digital platforms.

Responsibilities

• Provide day-to-day support to the Customs Brokerage Manager and Team Leader in executing and monitoring import activities
• Performs other related duties and projects as requested or assigned by the manager
• Assist the team with creating Organizations in CargoWise
• Support team members in troubleshooting CargoWise-related issues and provide insights for process improvements
• Liaison between the team and accounting for payments and disputes
• Assist the team with additional billing and accounting-related topics
• Perform duties under general supervision and report any issues that arise to the manager
• Processing Customs brokerage for air and ocean shipments of various import-related documentation for submission to U.S. Customs and PGA’s (participating Government Agencies)
• Answer both customer inquiries and inter-company inquiries
• Assist with monitoring shipment progress through the CargoWise Visual Board, ensuring that all statuses and milestones are updated accurately and promptly.
• Perform any other related duties and projects as requested or assigned by the Customs Brokerage Manager and/or Supervisors.

Skills

Leadership

Communication

Mentoring

Attention to detail

Education

High school diploma or equivalent

Tools

CargoWise

CargoWise Visual Board

Microsoft Office

Job description

Alba Wheels Up International is seeking a Lead Customs Brokerage Coordinator to support the Manager and Team Leader in daily operations, regulatory compliance, and documentation. The role requires deep customs knowledge and accuracy, handling import activities across all modes.

You will mentor junior staff, liaise with accounting, and assist with billing, while optimizing processes and ensuring timely shipment clearance and PGA submissions.