Senior Customs Brokerage Coordinator

Alba Wheels Up International; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Alba Wheels Up International in Valley Stream, NY seeks a Senior Customs Brokerage Coordinator to manage air, truck, and ocean shipments into the USA, ensuring regulatory compliance and timely processing.

You will review documents from overseas agents, update Cargowise, and communicate with clients, carriers, and government agencies to resolve issues and secure efficient movement of freight.

Qualifications

• 2+ years in freight forwarding or customs brokerage.
• Excellent written and verbal communication skills.
• Strong organizational abilities and discretion.

Responsibilities

• Process customs brokerage for air, truck, and ocean shipments.
• Review and process import documentation from overseas agents.
• Enter data and update shipment status in the system daily.
• Coordinate with clients and carriers to resolve issues promptly.
• Ensure compliance with customs regulations and internal policies.

Skills

Customer service

Multitasking

Attention to detail

Team collaboration

Education

High School diploma

Tools

Cargowise

Microsoft Office

Job description

Location: Valley Stream, NY

Job Id:195

# of Openings:1

The Opportunity

Join us as a Senior Customs Brokerage Coordinator and play a pivotal role in shaping Alba Wheels Up International’s future. This is your chance to drive strategic initiatives, influence key decisions, and deliver measurable results at the highest level.

Company Mission & Values

Our mission is to ensure customer compliance with US Customs Regulations while coordinating efficient, timely movement of freight and information.

Our values guide our decision-making and shape a culture of accountability, growth, and customer-centricity:

• Innovation: We encourage creative problem-solving and continuous improvement in every department. Employees are empowered to propose new ideas, adopt emerging technologies, and challenge the status quo to drive operational excellence.
• Collaboration: Collaboration is at the heart of our success. Team members work cross-functionally, share knowledge openly, and support each other to achieve shared goals. Every role contributes to a culture of partnership and mutual respect.
• Integrity: We pride ourselves on building a reputation of integrity, honesty and trust, while providing an unwavering focus on a high-quality customer experience for our clients.

The Opportunity

Join us as a Senior Customs Brokerage Coordinator and play a pivotal role in shaping Alba Wheels Up International’s future. This is your chance to drive strategic initiatives, influence key decisions, and deliver measurable results at the highest level.

Company Mission & Values

Our mission is to ensure customer compliance with US Customs Regulations while coordinating efficient, timely movement of freight and information.

Our values guide our decision-making and shape a culture of accountability, growth, and customer-centricity:

• Innovation: We encourage creative problem-solving and continuous improvement in every department. Employees are empowered to propose new ideas, adopt emerging technologies, and challenge the status quo to drive operational excellence.
• Collaboration: Collaboration is at the heart of our success. Team members work cross-functionally, share knowledge openly, and support each other to achieve shared goals. Every role contributes to a culture of partnership and mutual respect.
• Integrity: We pride ourselves on building a reputation of integrity, honesty and trust, while providing an unwavering focus on a high-quality customer experience for our clients.

Responsibilities

• Process Customs brokerage for air, truck, and ocean shipments and other modes of arrival into the USA.
• Receive, review, and process import documentation from overseas agents/clients.
• Secure arrival information from various modes of arrival (air, ocean, truck, rail, mail and/or passenger).
• Data entry and processing of various clients import shipment(s) via related documentation received and presentation to U.S. Customs and/or other participating Government Agencies.
• Classify imported goods with appropriate HTS (harmonized tariff schedule) over broad range of commodities and special exception/exclusions for appropriate duty application.
• Update shipment status daily and enter notes in Cargowise system.
• Follow through on Customs matters and immediate resolution of problems that might occur.
• Respond to client inquiries and inter-company inquiries in a prompt and timely manner.
• Process remote filings (RLF).
• Submit payment to steam ship lines and send out endorsed original bill of ladings when required.
• Invoicing files within 48 hours of shipment release.
• Scanning documents into Cargowise system shipment files.
• Send out delivery order and supporting documentation to assigned trucker(s).
• Communicate with trucker(s) when cargo is available or if there is an issue with a shipment.
• Resolve issues with pick up of cargo at locations and relay to the client(s) accordingly and in a timely manner.
• Secure aggressive cost for maximum profitability, while satisfying client’s requirements.
• Adhere to all domestic and international shipping regulations.
• Secure and post vendor invoice to payables in shipment file.
• Performs other related duties and projects as requested or assigned by manager.

Requirements

• High School diploma or equivalent
• A minimum of 2 years of relatable work experience in freight forwarding and customs brokerage industry
• Exceptional customer-service communication skills (both verbal and written)
• Must be able to multi-task and work in a high pressure environment
• Strong attention to details and organizational skills
• Upholds a high level of discretion and confidentiality
• Must be a team player and able to work independently, by being proactive and having a flexible attitude.
• Proficient in Windows and Office Suite
• Experience working with Cargowise is a plus
• Customs Brokerage license is a plus

Alba Wheels Up is an Equal Opportunity Employer