Senior Customs Brokerage Coordinator

Socket.dev; Los Angeles (CA); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Alba Wheels Up is seeking a Senior Customs Brokerage Coordinator in Los Angeles to manage air, truck, and ocean shipments, handle import documentation, and ensure compliance with US regulations. You will coordinate with overseas agents, update CI/CT, and liaise with trucking teams to resolve issues promptly.

Ideal candidates have at least 2 years in freight forwarding or customs brokerage, strong communication skills, and proficiency with Cargowise.

Qualifications

• High School diploma or equivalent.
• Minimum 2 years in freight forwarding or customs brokerage.
• Exceptional customer-service communication skills.
• Ability to multi-task in a high-pressure environment.
• Strong attention to detail and organization.
• Proficient in Windows and Office Suite; experience with Cargowise is a plus.
• Customs broker license is a plus.

Responsibilities

• Process customs brokerage for air, truck, and ocean shipments and other modes of arrival into the USA.
• Receive, review, and process import documentation from overseas agents/clients.
• Secure arrival information from various modes of arrival (air, ocean, truck, rail, etc.).
• Data entry and processing of client import shipments via documentation to U.S. Customs and other agencies.
• Classify imported goods with HTS; apply duties correctly.
• Update shipment status daily in the system.
• Resolve customs-related issues promptly.
• Respond to client inquiries promptly.
• Submit remote filings (RLF).
• Invoice within 48 hours of shipment release.
• Scan documents into the system and manage shipment files.
• Send delivery orders and docs to truckers.
• Communicate with truckers about cargo status and issues.
• Resolve cargo pickup issues and inform clients.
• Secure competitive costs while meeting client requirements.
• Adhere to domestic and international shipping regulations.
• Post vendor invoices to payables in the shipment file.
• Perform other duties as assigned by manager.

Skills

Exceptional customer-service

Multi-tasking

Attention to detail

Team player

Proactive / flexible

Independent work ethic

Education

High School diploma or equivalent

Tools

Cargowise

Windows

Office Suite

Job description

Senior Customs Brokerage Coordinator

Location: Los Angeles, California, In Office Presence: Hybrid

The Opportunity

Join us as a Senior Customs Brokerage Coordinator and play a pivotal role in shaping Alba Wheels Up International’s future. This is your chance to drive strategic initiatives, influence key decisions, and deliver measurable results at the highest level.

Company Mission & Values

Our mission is to ensure customer compliance with US Customs Regulations while coordinating efficient, timely movement of freight and information.

Our values guide our decision-making and shape a culture of accountability, growth, and customer-centricity:

• Innovation: We encourage creative problem-solving and continuous improvement in every department. Employees are empowered to propose new ideas, adopt emerging technologies, and challenge the status quo to drive operational excellence.
• Collaboration: Collaboration is at the heart of our success. Team members work cross-functionally, share knowledge openly, and support each other to achieve shared goals. Every role contributes to a culture of partnership and mutual respect.
• Integrity: We pride ourselves on building a reputation of integrity, honesty and trust, while providing an unwavering focus on a high-quality customer experience for our clients.

Responsibilities

• Process Customs brokerage for air, truck, and ocean shipments and other modes of arrival into the USA.
• Receive, review, and process import documentation from overseas agents/clients.
• Secure arrival information from various modes of arrival (air, ocean, truck, rail, mail and/or passenger).
• Data entry and processing of various clients import shipment(s) via related documentation received and presentation to U.S. Customs and/or other participating Government Agencies.
• Classify imported goods with appropriate HTS (harmonized tariff schedule) over broad range of commodities and special exception/exclusions for appropriate duty application.
• Update shipment status daily and enter notes in Cargowise system.
• Follow through on Customs matters and immediate resolution of problems that might occur.
• Respond to client inquiries and inter-company inquiries in a prompt and timely manner.
• Process remote filings (RLF).
• Submit payment to steam ship lines and send out endorsed original bill of ladings when required.
• Invoicing files within 48 hours of shipment release.
• Scanning documents into Cargowise system shipment files.
• Send out delivery order and supporting documentation to assigned trucker(s).
• Communicate with trucker(s) when cargo is available or if there is an issue with a shipment.
• Resolve issues with pick up of cargo at locations and relay to the client(s) accordingly and in a timely manner.
• Secure aggressive cost for maximum profitability, while satisfying client’s requirements.
• Adhere to all domestic and international shipping regulations.
• Secure and post vendor invoice to payables in shipment file.
• Performs other related duties and projects as requested or assigned by manager.

Requirements

• High School diploma or equivalent
• A minimum of 2 years of relatable work experience in freight forwarding and customs brokerage industry
• Exceptional customer-service communication skills (both verbal and written)
• Must be able to multi-task and work in a high pressure environment
• Strong attention to details and organizational skills
• Upholds a high level of discretion and confidentiality
• Must be a team player and able to work independently, by being proactive and having a flexible attitude.
• Proficient in Windows and Office Suite
• Experience working with Cargowise is a plus
• Customs Brokerage license is a plus

Alba Wheels Up is an Equal Opportunity Employer