Customs Brokerage Coordinator

Socket.dev; Los Angeles (CA); Hybrid; USD 60,000 - 78,000; Full time

Job summary

Alba Wheels Up International is seeking a Customs Brokerage Coordinator in Los Angeles, CA, with hybrid in-office presence. The role supports air and ocean shipments and aims to ensure compliant, timely customs processes and strong customer service.

You will handle data entry, document processing for US Customs and PGAs, resolve issues, and work closely with management to meet service criteria. Requires 2+ years in customs brokerage, attention to detail, and proficiency with Windows and MS

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of experience in customs brokerage for air and ocean shipments.
• Strong verbal and written communication skills.
• Attention to detail and accuracy.
• Proficient with Windows and Microsoft Office.
• Experience with customs brokerage software; Cargowise is a plus.
• Team player attitude.

Responsibilities

• Processing Customs brokerage for air and ocean shipments
• Data entry and processing of import documents for submission to U.S. Customs and PGAs
• Follow up on Customs matters and resolve problems
• Answer customer inquiries and inter-company inquiries
• Classify goods in the harmonized tariff schedule

Skills

Communication skills

Detail oriented

Team player

Education

High school diploma or equivalent

Tools

Windows

Microsoft Office

Cargowise

Job description

Customs Brokerage Coordinator

Location:

Los Angeles, California

In Office Presence:

Hybrid

The Opportunity

Join us as a Customs Brokerage Coordinator and play a pivotal role in shaping Alba Wheels Up International’s future. This is your chance to drive strategic initiatives, influence key decisions, and deliver measurable results at the highest level.

Company Mission & Values

Our mission is to ensure customer compliance with US Customs Regulations while coordinating efficient, timely movement of freight and information.

Our values guide our decision-making and shape a culture of accountability, growth, and customer-centricity:

• Innovation: We encourage creative problem-solving and continuous improvement in every department. Employees are empowered to propose new ideas, adopt emerging technologies, and challenge the status quo to drive operational excellence.
• Collaboration: Collaboration is at the heart of our success. Team members work cross-functionally, share knowledge openly, and support each other to achieve shared goals. Every role contributes to a culture of partnership and mutual respect.
• Integrity: We pride ourselves on building a reputation of integrity, honesty and trust, while providing an unwavering focus on a high-quality customer experience for our clients.

Job Description:

Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and personnel to establish service criteria and meet customer requirements. Seeking an entry writer(s) to help us out with the following duties:

Responsibilities:

• Processing Customs brokerage for air and ocean shipments
• Data entry and processing of various import related documentation for submission to U.S. Customs and PGA’s (participating Government Agencies)
• Follow up on Customs matters and resolve problems
• Answer both customer inquiries and inter-company inquiries
• Classify goods in the harmonized tariff schedule (broad range of commodities)

Qualifications & Requirements:

• High school diploma or equivalent
• A minimum of 2 years of experience in Customs Brokerage for both air and ocean shipments
• Good communication skills (verbal and written)
• Must be detailed oriented
• Proficient in Windows and Microsoft Office Suite
• Knowledge of Customs Brokerage software, experience working with Cargowise is a plus
• Must be a team player

Alba Wheels Up International is an Equal Opportunity Employer