Senior Customer Support Specialist - Remote to Hybrid

Russell Tobin; Columbus (OH); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive compensation

Career advancement opportunities

Job summary

Russell Tobin is hiring a Sr Customer Support/Account Rep in Columbus, OH. The role starts remote for training, then shifts to in-office five days a week, with a hybrid schedule after six months (3 days in-office, 2 remote). Pay rate is $19–$19.17 per hour.

Bachelor's degree preferred; prior contact center experience is a plus. You will handle inbound calls about service inquiries, cash management products, and online services, delivering world-class client support in a fast-paced financial

Qualifications

• College degree preferred or prior contact center experience.
• Professional, career-driven and committed to delivering world-class service.
• Excellent communication skills and ability to work effectively in a team.
• Ability to multitask and adapt to fast-paced environments.

Responsibilities

• Handling inbound phone calls regarding service inquiries.
• Providing accurate and efficient responses to customers.
• Supporting cash management products, online services, and general finance inquiries.
• Contributing to a fast-paced, team-oriented environment.

Skills

Excellent communication

Multitasking

Teamwork

Education

Bachelor's degree

Job description

Russell Tobin is hiring a Sr Customer Support/Account Rep in Columbus, OH. The role starts remote for training, then shifts to in-office five days a week, with a hybrid schedule after six months (3 days in-office, 2 remote). Pay rate is $19–$19.17 per hour.

Bachelor's degree preferred; prior contact center experience is a plus. You will handle inbound calls about service inquiries, cash management products, and online services, delivering world-class client support in a fast-paced financial