Senior Customer Support Specialist

Republic Services, Inc.; Richmond (VA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Paid time off

Job summary

Republic Services, Inc. is hiring a Customer Support Specialist III in Richmond, VA. You will support customers, Sales, Facility Operations and management by handling data entry, forms, reports and communications to ensure satisfaction.

You will coordinate profile forms, contracts, deposits and change requests while adhering to regulations. You will use MS Office and standard office equipment to process memos, billing adjustments and shipment summaries and to assist in resolving operational

Qualifications

• 3+ years related customer service experience.
• Excellent communication and listening skills.
• Ability to operate office equipment (scanner, calculator, copier, computer, fax).

Responsibilities

• Communicates with customers by phone, email or in person to obtain information for accurate waste profile approval.
• Assists and provides support to internal and external customers.
• Prepares manifests, reports and waste shipment summaries.
• Reviews billing adjustments and maintains customer profiles and contract filing.
• Researches operational concerns and coordinates multiple projects.

Skills

Customer service

Communication

Data entry

Detail oriented

Multitasking

Teamwork

Tools

MS Office Suite

Scanner

Calculator

Printer/Copier

Job description

Republic Services, Inc. is hiring a Customer Support Specialist III in Richmond, VA. You will support customers, Sales, Facility Operations and management by handling data entry, forms, reports and communications to ensure satisfaction.

You will coordinate profile forms, contracts, deposits and change requests while adhering to regulations. You will use MS Office and standard office equipment to process memos, billing adjustments and shipment summaries and to assist in resolving operational