Senior Customer Support Rep - Remote (Multi-Channel)

Whirlpool, Inc.

Knoxville (TN)

Remote

USD 38,000 - 54,000

Full time

5 days ago
Be an early applicant
Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Whirlpool Corporation is seeking a Senior Representative. This remote role serves customers via phone, email, and chat, with on-site requirements for residents of MI counties (Berrien, Cass, Van Buren).

In this position you will update customer records, process requests, and resolve issues by following SOPs, delivering top-notch service to internal and external partners while managing multiple systems.

Qualifications

  • High School Diploma or GED required; 4-year degree preferred.
  • Experience in a customer contact center or similar environment.
  • Strong communication and problem-solving skills.

Responsibilities

  • Update and manage internal customer information databases.
  • Process customer requests and resolve inquiries promptly.
  • Follow Standard Operating Procedures and team guidelines.
  • Handle inbound contacts via phone, email, or chat.
  • Manage multiple tasks across computer systems.
  • Deliver exemplary customer service to internal and external partners.
  • Meet or exceed performance metrics and adapt to change.

Skills

Customer service
Communication
Multitasking
Time management
Problem solving

Education

High School Diploma or GED
Bachelor's Degree

Tools

SAP ECC
CRM systems
Microsoft Office

Job description

Whirlpool Corporation is seeking a Senior Representative. This remote role serves customers via phone, email, and chat, with on-site requirements for residents of MI counties (Berrien, Cass, Van Buren).

In this position you will update customer records, process requests, and resolve issues by following SOPs, delivering top-notch service to internal and external partners while managing multiple systems.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Senior Trade Experience Specialist - Remote Contact Center
Senior Trade Experience Specialist - Remote Contact Center

Whirlpool, Inc. • Columbia (SC)

On-site
USD 42,000 - 62,000
Senior Trade Experience Agent - Remote Contact Center
Senior Trade Experience Agent - Remote Contact Center

Whirlpool Corporation • Lansing (MI)

Hybrid
USD 42,000 - 54,000
Remote Trade Experience Specialist - Contact Center
Remote Trade Experience Specialist - Contact Center

Whirlpool, Inc. • Lansing (MI)

On-site
USD 36,000 - 48,000
Senior Representative - Single Family Builder Hub, Trade Experience
Senior Representative - Single Family Builder Hub, Trade Experience

Whirlpool, Inc. • Knoxville (TN)

On-site
USD 38,000 - 54,000
Senior Representative Trade Experience Contact Center
Senior Representative Trade Experience Contact Center

Whirlpool Corporation • Lansing (MI)

Hybrid
USD 42,000 - 54,000
Senior Representative - Multifamily, Trade Experience Contact Center
Senior Representative - Multifamily, Trade Experience Contact Center

Whirlpool, Inc. • Lansing (MI)

Remote
USD 42,000 - 66,000
Remote Senior Representative, Trade Experience - Supply Chain
Remote Senior Representative, Trade Experience - Supply Chain

Whirlpool, Inc. • Lansing (MI)

Remote
USD 42,000 - 66,000
Senior Representative Trade Experience Contact Center
Senior Representative Trade Experience Contact Center

Whirlpool, Inc. • Lansing (MI)

On-site
USD 36,000 - 48,000
Builder Support & Training Specialist - Flexible/Remote
Builder Support & Training Specialist - Flexible/Remote

Whirlpool, Inc. • Richmond (VA), Northern (KY)

Hybrid
USD 60,000 - 80,000
Employee discount
Fitness & educational reimbursement
Kitchenettes
Remote Automotive Support Specialist
Remote Automotive Support Specialist

Morley Companies, Inc. • Michigan

Remote
USD 34,000 - 42,000
Medical coverage
Dental & Vision
Paid time off
+2