Senior Customer Support Rep - Remote (Multi-Channel)

Whirlpool, Inc.; Knoxville (TN); Remote; USD 38,000 - 54,000; Full time

Job summary

Whirlpool Corporation is seeking a Senior Representative. This remote role serves customers via phone, email, and chat, with on-site requirements for residents of MI counties (Berrien, Cass, Van Buren).

In this position you will update customer records, process requests, and resolve issues by following SOPs, delivering top-notch service to internal and external partners while managing multiple systems.

Qualifications

• High School Diploma or GED required; 4-year degree preferred.
• Experience in a customer contact center or similar environment.
• Strong communication and problem-solving skills.

Responsibilities

• Update and manage internal customer information databases.
• Process customer requests and resolve inquiries promptly.
• Follow Standard Operating Procedures and team guidelines.
• Handle inbound contacts via phone, email, or chat.
• Manage multiple tasks across computer systems.
• Deliver exemplary customer service to internal and external partners.
• Meet or exceed performance metrics and adapt to change.

Skills

Customer service

Communication

Multitasking

Time management

Problem solving

Education

High School Diploma or GED

Bachelor's Degree

Tools

SAP ECC

CRM systems

Microsoft Office

Job description

Whirlpool Corporation is seeking a Senior Representative. This remote role serves customers via phone, email, and chat, with on-site requirements for residents of MI counties (Berrien, Cass, Van Buren).

In this position you will update customer records, process requests, and resolve issues by following SOPs, delivering top-notch service to internal and external partners while managing multiple systems.