Senior Trade Experience Specialist - Remote Contact Center

Whirlpool, Inc.; Columbia (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

Whirlpool Corporation is seeking a Senior Representative for the Trade Experience department within Supply Chain. This role is remote with onsite requirements for residents of MI counties (Berrien, Cass, Van Buren).

Responsibilities include processing customer requests, resolving inquiries, and following SOPs across multiple channels while delivering exemplary service. Requires 2+ years in a contact center and strong communication skills.

Qualifications

• 2+ years of customer contact center experience (virtual or in-person)
• High School Diploma or GED required
• Bachelor's Degree preferred
• Experience with SAP ECC is a plus

Responsibilities

• Process customer requests and resolve inquiries or issues promptly
• Follow Standard Operating Procedures
• Handle inbound contacts via phone, email, chat, and work items
• Provide exemplary customer service to internal and external partners
• Learn through training modules and recordings of tasks
• Maintain multiple computer systems and screens while working
• Work full-time, 40 hours per week, 7:30 am–6:00 pm EST
• Escalate and negotiate resolutions with ownership and professionalism

Skills

Verbal communication

Written communication

Customer service

Multi-tasking

Education

High School Diploma or GED

Bachelor's Degree

Tools

SAP ECC

Job description

Whirlpool Corporation is seeking a Senior Representative for the Trade Experience department within Supply Chain. This role is remote with onsite requirements for residents of MI counties (Berrien, Cass, Van Buren).

Responsibilities include processing customer requests, resolving inquiries, and following SOPs across multiple channels while delivering exemplary service. Requires 2+ years in a contact center and strong communication skills.