Senior Customer Support & Outreach Leader

Kaiser Permanente; Sterling Heights (MI); Hybrid; USD 74,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Job summary

Kaiser Permanente in Sterling Heights, MI is seeking a Customer Support Specialist who can own social media calendars, mentor junior reps, and scale outbound efforts using Email Support and Conflict Resolution tools. You will coordinate with creative, product, and operations teams and brief the team on market insights.

The role requires flexibility for commuting to Sterling Heights and delivering results in a high-velocity setting.

Qualifications

• Willingness to commute to Sterling Heights, MI or work flexibly as needed.
• 5+ years in a role with similar responsibilities and a track record of leadership.
• Experience guiding senior-level initiatives in customer support or related areas.
• Ability to operate in a fast-paced Kaiser Permanente environment.

Responsibilities

• Hands-on ownership of social media calendars and community engagement
• Mentor junior reps on outreach cadence and objection handling
• Use Email Support and Conflict Resolution tools to automate and scale outbound efforts
• Dig into Email Support funnels and fix the step where buyers vanish
• Coordinate cross-functional launches with creative, product, and operations
• Brief the Customer Support Specialist team on what's working in this week's market

Skills

Leadership experience

Pace adaptability

Customer support background

Senior-level initiative guidance

Job description

Kaiser Permanente in Sterling Heights, MI is seeking a Customer Support Specialist who can own social media calendars, mentor junior reps, and scale outbound efforts using Email Support and Conflict Resolution tools. You will coordinate with creative, product, and operations teams and brief the team on market insights.

The role requires flexibility for commuting to Sterling Heights and delivering results in a high-velocity setting.