Customer Support Specialist

Kaiser Permanente; Sterling Heights (MI); Hybrid; USD 74,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Job summary

Kaiser Permanente in Sterling Heights, MI is seeking a Customer Support Specialist who can own social media calendars, mentor junior reps, and scale outbound efforts using Email Support and Conflict Resolution tools. You will coordinate with creative, product, and operations teams and brief the team on market insights.

The role requires flexibility for commuting to Sterling Heights and delivering results in a high-velocity setting.

Qualifications

• Willingness to commute to Sterling Heights, MI or work flexibly as needed.
• 5+ years in a role with similar responsibilities and a track record of leadership.
• Experience guiding senior-level initiatives in customer support or related areas.
• Ability to operate in a fast-paced Kaiser Permanente environment.

Responsibilities

• Hands-on ownership of social media calendars and community engagement
• Mentor junior reps on outreach cadence and objection handling
• Use Email Support and Conflict Resolution tools to automate and scale outbound efforts
• Dig into Email Support funnels and fix the step where buyers vanish
• Coordinate cross-functional launches with creative, product, and operations
• Brief the Customer Support Specialist team on what's working in this week's market

Skills

Leadership experience

Pace adaptability

Customer support background

Senior-level initiative guidance

Job description

A community-minded Customer Support Specialist thrives where targets are loud and excuses are quiet, and that's the culture Kaiser Permanente built in Sterling Heights, MI. The pitch is honest — $74,000 - $110,000, real ownership of sales marketing outcomes, and a Kaiser Permanente crew in Sterling Heights that has your back.

Key Responsibilities

• Hands-on ownership of social media calendars and community engagement
• Mentor junior reps on outreach cadence and objection handling
• Use Email Support and Conflict Resolution tools to automate and scale outbound efforts
• Dig into Email Support funnels and fix the step where buyers vanish
• Coordinate cross-functional launches with creative, product, and operations
• Brief the Customer Support Specialist team on what's working in this week's market

What You'll Bring

• Willingness to commute to Sterling Heights, MI or work flexibly as needed
• 5 years that taught you which corners can be cut
• Proven leadership experience guiding senior-level initiatives
• Comfort with a Kaiser Permanente pace that rarely sits still
• Roughly 6+ years operating in a similar Customer Support Specialist position

The quietly-relentless people at Kaiser Permanente have spent years proving that world-class Project Management can absolutely come out of Sterling Heights. We give people autonomy early and trust them to ask for support when they need it.

Come grow with us: $74,000 - $110,000 to start, a mentor to guide, benefits to lean on, and hours flexible enough for Sterling Heights living.

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