Staff Customer Success Strategist

Kong Inc.; United States; Teletrabalho; USD 120 000 - 180 000; Tempo integral

Resumo da oferta

KongHQ is seeking a Staff Customer Success Manager to elevate our post-sales discipline and drive adoption, expansion, and risk mitigation. The role blends technical acumen with executive storytelling to deliver measurable business value for customers.

You will build strategic success plans, leverage data to monitor health, and coordinate with partners to expand stakeholder alignment. This is a high-impact, cross-functional leadership position within the CS org.

Qualificações

• Customer-focused with ability to drive adoption and renewals.
• Experience managing multiple customers across initiatives.
• Strong analytical skills using metrics and dashboards.
• Ability to articulate value and align with customer needs.

Responsabilidades

• Drive Strategic Customer Success with comprehensive success plans and business outcomes.
• Lead value realization engagements and map to customer ROI.
• Navigate complex organizations to identify champions and decision-makers.
• Leverage partner ecosystems to expand stakeholder alignment.
• Monitor health using utilization metrics and dashboards (Tableau/SFDC/Clari/Hex).
• Run executive QBRs/EBRs to articulate platform value.
• Communicate platform value and scope (Dedicated Cloud Gateway, API Gateway, AI Gateway, Mesh Manager).
• Collaborate with the account team to manage renewals and forecasting.

Conhecimentos

Customer obsession

Curiosity

Team collaboration

Prioritization

Ferramentas

Tableau

SFDC

Clari

Hex

Descrição da oferta de emprego

KongHQ is seeking a Staff Customer Success Manager to elevate our post-sales discipline and drive adoption, expansion, and risk mitigation. The role blends technical acumen with executive storytelling to deliver measurable business value for customers.

You will build strategic success plans, leverage data to monitor health, and coordinate with partners to expand stakeholder alignment. This is a high-impact, cross-functional leadership position within the CS org.