Senior API Success & Adoption Lead

OpenKrill; United States; Remote; USD 85,000 - 130,000; Full time

Job summary

Kong Inc. is seeking a Customer Success Specialist to empower customers across their lifecycle, driving adoption and value from Kong APIs and microservices. You will work with Americas sales and a broad portfolio of customers to maximize outcomes and opportunities.

The role emphasizes strong organization, clear communication, and the ability to leverage self-service tooling and reusable assets to scale customer success across a fast-paced startup environment.

Qualifications

• Experience in SaaS, open source, or infrastructure software is preferred.
• Ability to manage a portfolio of commercial customers and derive automated approaches.
• Excellent organizational and communication skills with customers.

Responsibilities

• Coach customers through their lifecycle with cross-team collaboration.
• Define adoption plans and post-sales engagement benchmarks.
• Ensure customers maximize Kong solution value with sales/product teams.
• Improve tooling and processes to increase team efficiency.
• Handle innovative customer projects and share knowledge across teams.
• Learn Kong products and apply insights to real-world usage.

Skills

Builder mindset

Portfolio management

Strong communication

Self starter

Technical understanding

Cloud Native

Kubernetes

APIM basics

DevOps/CI/CD/IaaS

Tools

Kubernetes

CI/CD

Cloud platforms

Job description

Kong Inc. is seeking a Customer Success Specialist to empower customers across their lifecycle, driving adoption and value from Kong APIs and microservices. You will work with Americas sales and a broad portfolio of customers to maximize outcomes and opportunities.

The role emphasizes strong organization, clear communication, and the ability to leverage self-service tooling and reusable assets to scale customer success across a fast-paced startup environment.