Senior API Success & Growth Lead

Kong; Sacramento (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Kong is seeking a Customer Experience professional to empower customers to maximize value from Kong’s API and AI platform. You will manage a portfolio of commercial customers, coach them to adopt our solutions, and collaborate with sales, product, and engineering to drive outcomes.

You will learn Kong’s products deeply, work across the Americas, and help design scalable engagement processes and reusable assets to accelerate customer success.

Qualifications

• Experience driving customer outcomes in a SaaS environment.
• Ability to define adoption plans and post-sales engagement.
• Strong understanding of modern cloud-native tech and APIs.

Responsibilities

• Coach customers through lifecycle to achieve outcomes.
• Collaborate with Sales and Product to maximize solution value.
• Identify automation opportunities and improve CX tooling.

Skills

Customer success

SaaS

Cloud computing

Kubernetes

APIM

Tools

CRM tools

Ticketing systems

Job description

Kong is seeking a Customer Experience professional to empower customers to maximize value from Kong’s API and AI platform. You will manage a portfolio of commercial customers, coach them to adopt our solutions, and collaborate with sales, product, and engineering to drive outcomes.

You will learn Kong’s products deeply, work across the Americas, and help design scalable engagement processes and reusable assets to accelerate customer success.