In-Person Customer Success Specialist - Omni-Channel Support

Autowash; Denver (CO); On-site; USD 36,000 - 48,000; Full time

Job summary

Autowash in Denver, CO is seeking a Customer Success Representative to be the frontline for customer inquiries across calls, texts, chat, and omni-channel platforms. This is an in-person role, Sunday through Thursday, 9am to 6pm, with no remote option.

You will use scripts, troubleshoot issues, process billing updates, help with app setup, and guide members to the best plan. Emphasis on clear documentation and CRM accuracy.

Qualifications

• Proficiency with Microsoft Office suite and basic computer skills.
• Strong written and verbal communication via multiple channels.
• Experience using email for professional correspondence.
• Able to navigate basic CRM and documentation tasks.

Responsibilities

• Respond to incoming SMS, text, and phone calls using approved scripts.
• Operate omni-channel systems and document conversations with accuracy.
• Provide friendly, concise information and troubleshoot common issues.
• Handle billing updates, app setup, and access problems independently.
• Escalate complex cases to Team Leads or Operations when needed.
• Complete outbound calls and texts for support, usage follow-ups, and membership updates.
• Assist customers with setting up memberships and guide plan options.
• Maintain CRM data quality and tag conversations with intent and outcome.

Skills

Microsoft Office

Social Networking

Email communication

Education

Some college

Job description

Autowash in Denver, CO is seeking a Customer Success Representative to be the frontline for customer inquiries across calls, texts, chat, and omni-channel platforms. This is an in-person role, Sunday through Thursday, 9am to 6pm, with no remote option.

You will use scripts, troubleshoot issues, process billing updates, help with app setup, and guide members to the best plan. Emphasis on clear documentation and CRM accuracy.