Senior Customer Success Partner — Retail Growth

Upshop; Austin, Miami (TX, FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Upshop is looking for a Senior Customer Success Manager in Austin, Texas. In this role, you will act as the primary contact for key customers, improving relationships and driving retention.

The ideal candidate must have over 6 years in grocery retail and account management, showing excellent communication and collaboration skills. Additionally, familiarity with CRM tools like Salesforce is preferred. The role may require travel up to 30-40% of the time.

Qualifications

• 6+ years of combined grocery retail industry and account management experience.
• Strong communication and presentation skills with a customer satisfaction focus.
• Empathetic attitude and ability to work in a fast-paced environment.
• Desire for continuous learning and awareness of retail trends.

Responsibilities

• Own and manage customer relationships for satisfaction and retention.
• Act as a strategic partner to customers to understand their business needs.
• Deliver exceptional service and maintain communication cadence.
• Collaborate with sales to foster growth opportunities.

Skills

Strong communication skills

Account management experience

Retail operational experience

Customer satisfaction focus

Collaboration skills

Tools

CRM tools like Salesforce

Job description

Upshop is looking for a Senior Customer Success Manager in Austin, Texas. In this role, you will act as the primary contact for key customers, improving relationships and driving retention.

The ideal candidate must have over 6 years in grocery retail and account management, showing excellent communication and collaboration skills. Additionally, familiarity with CRM tools like Salesforce is preferred. The role may require travel up to 30-40% of the time.