Senior Customer Success & Order Specialist

Genuine Parts Company; Cerritos (CA); On-site; USD 34,000 - 44,000; Full time

Job summary

Motion Industries in Cerritos, CA is seeking a Senior Customer Service Representative to respond to customer inquiries and place orders, ensuring expectations are accurately determined and met. This role has in-depth knowledge of Motion Industries' products and services and develops relationships with customers to understand needs and wants.

Key duties include processing orders by phone, fax, email, or walk-in; negotiating price within parameters to influence gross profit; maintaining

Qualifications

• High school diploma or GED required.
• 5+ years of related customer service experience preferred.
• Strong communication and negotiation skills essential.

Responsibilities

• Places customer orders via telephone, fax, email, or walk-in.
• Influences gross profit by negotiating sale and purchase prices within limits.
• Maintain appropriate inventory levels to meet customer needs.
• Mentor and coach less experienced Customer Service Representatives.
• Respond to complex inquiries, provide quotes, and process orders.

Skills

Communication

Multi-tasking

Computer skills

Negotiation

Product knowledge

Reliability

Organization

Education

High School Diploma or GED

5+ years related experience

Job description

Motion Industries in Cerritos, CA is seeking a Senior Customer Service Representative to respond to customer inquiries and place orders, ensuring expectations are accurately determined and met. This role has in-depth knowledge of Motion Industries' products and services and develops relationships with customers to understand needs and wants.

Key duties include processing orders by phone, fax, email, or walk-in; negotiating price within parameters to influence gross profit; maintaining