Senior Customer Success & Onboarding Manager (eCommerce)

Shipfusion; York (York County); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive health & dental coverage

15 paid vacation days

Employee assistance program (EAP)

Employee discounts

Vibrant social events

Job summary

Shipfusion is seeking a highly motivated Customer Success Manager to join our Customer Success team. The successful candidate will report to the VP of Client Success and play a key role in managing the success of our clients. Responsibilities include providing onboarding, assisting with Shopify integrations, and optimizing the Shipfusion portal.

With 5+ years of account or project management experience and strong communication skills, you'll thrive in a fast-paced, tech-oriented culture. Benefits include a competitive salary, health coverage, paid vacation, and more.

Qualifications

• 5+ years of account management or project management experience.
• Excellent technology skills including advanced usage of Microsoft Excel.
• Ability to handle large logistical projects.
• Strong communication and client management skills.
• Knowledge of technology and facilitation in new technical workflows.
• Desire to work in a fast-paced, tech-oriented culture.

Responsibilities

• Provide onboarding and continued education/training throughout lifecycle.
• Assist with initial Shopify integrations within onboarding process.
• Work directly with Support and Warehouse teams to ensure deliverables.
• Provide product demonstrations to prospective clients.
• Help strategize with customers to optimize Shipfusion portal.
• Handle incoming support tickets and email interactions.
• Manage customer projects through proprietary portal.
• Succeed in a high-pressure, entrepreneurial environment.
• Ensure integrity of the food safety system during changes.
• Support on escalated issues.

Skills

Account management

Project management

Microsoft Excel

Strong communication skills

Logistical project management

Technical workflow facilitation

Job description

Shipfusion is seeking a highly motivated Customer Success Manager to join our Customer Success team. The successful candidate will report to the VP of Client Success and play a key role in managing the success of our clients. Responsibilities include providing onboarding, assisting with Shopify integrations, and optimizing the Shipfusion portal.

With 5+ years of account or project management experience and strong communication skills, you'll thrive in a fast-paced, tech-oriented culture. Benefits include a competitive salary, health coverage, paid vacation, and more.