Customer Success Manager — Onboarding, Growth & Support (eCommerce)

Shipfusion; York (York County); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Comprehensive health and dental coverage

15 days of paid vacation

Employee discount program

Calm app subscription

Various company social events

Job summary

Shipfusion is seeking a motivated Customer Success Manager to enhance client relations and ensure satisfaction. You will be responsible for managing various accounts, providing onboarding training, and offering exceptional customer support. The ideal candidate will have over 3 years of client services or project management experience and strong communication skills.

We offer a competitive salary range, comprehensive health benefits, generous vacation time, and a vibrant company culture that values employee satisfaction. Join us to make a significant impact in a fast-paced, innovative environment!

Qualifications

• Must have 3+ years of experience in client services or project management.
• Strong technology proficiency, particularly in G-Suite and spreadsheets.
• Ability to communicate effectively with clients and manage relationships.

Responsibilities

• Manage daily functions of accounts with varying revenue levels.
• Provide onboarding and training to clients.
• Handle customer support inquiries and escalations.

Skills

Client services experience

Project management experience

Proficient with G-Suite

Strong communication skills

Self-starter

Adaptability to new technical processes

Job description

Shipfusion is seeking a motivated Customer Success Manager to enhance client relations and ensure satisfaction. You will be responsible for managing various accounts, providing onboarding training, and offering exceptional customer support. The ideal candidate will have over 3 years of client services or project management experience and strong communication skills.

We offer a competitive salary range, comprehensive health benefits, generous vacation time, and a vibrant company culture that values employee satisfaction. Join us to make a significant impact in a fast-paced, innovative environment!