Senior Customer Success Manager

Shipfusion; Harrisburg (Dauphin County); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Comprehensive health and dental coverage

15 days of paid vacation

Employee assistance program (EAP)

Calm app subscription coverage

Job summary

Shipfusion is seeking a highly motivated Customer Success Manager to join our dynamic team in Harrisburg, Pennsylvania. This role is crucial for managing client success and ensuring a smooth onboarding process, including providing training and support. Candidates should have over 5 years of experience in account or project management and possess excellent technology skills, particularly with Microsoft Excel.

The position offers a competitive salary package ranging from $80,000 to $95,000 USD, alongside comprehensive benefits like health coverage and generous vacation time.

Qualifications

• 5+ years of account management or project management experience required.
• Excellent technology skills, including advanced usage of Microsoft Excel.
• Strong communication and client management skills essential.

Responsibilities

• Provide onboarding and continued education/training for clients.
• Assist with Shopify integrations and manage customer projects.
• Collaborate with sales for product demonstrations to clients.

Skills

Account management or project management experience

Advanced Microsoft Excel skills

Communication and client management skills

Ability to handle large logistical projects

Adaptability to new technical workflows

Job description

Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We were founded by a team of long‑time eCommerce and logistics professionals who believe retailers should be able to trust their fulfillment partners as much as their in‑house team.

Opportunity

We are looking for a highly motivated Customer Success Manager to join our Customer Success team. Reporting to the VP of Client Success, you will be a key part of managing the success of Shipfusion’s clients.

Responsibilities

• Provide Shipfusion onboarding and continued education/training throughout the lifecycle
• Assist with initial Shopify integrations within the onboarding process
• Work directly with our Support and Warehouse teams to ensure deliverables are being achieved
• Collaborate with the sales team to provide product demonstrations to prospective clients
• Help strategize with customers on how to optimize the Shipfusion portal
• Handle incoming chat, support tickets and email interactions with Shipfusion’s clients
• Manage customer projects through our proprietary customer portal
• Operate effectively in a high‑pressure, young and entrepreneurial environment
• Support the Customer Success Account Managers and wider Customer Success team on escalated issues

Required Skills

• 5+ years of account management or project management experience
• Excellent technology skills, including advanced usage of Microsoft Excel
• Ability to handle large logistical projects
• Strong communication and client management skills
• Strong knowledge of technology and facility in adopting and teaching new technical workflows
• Desire to work in a fast‑paced, tech‑oriented culture

Benefits

• Comprehensive health and dental coverage for you and your loved ones, starting from day one
• Generous vacation time: 15 days of paid vacation and 5 paid wellness days
• Employee assistance program (EAP) for employee well‑being and work‑life balance
• Calm app subscription coverage (100%) for meditation, sleep improvement, and stress management

Compensation

Competitive salary package ranging from $80,000 to $95,000 USD.