Senior Customer Success Manager

Shipfusion; York (York County); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive health & dental coverage

15 paid vacation days

Employee assistance program (EAP)

Employee discounts

Vibrant social events

Job summary

Shipfusion is seeking a highly motivated Customer Success Manager to join our Customer Success team. The successful candidate will report to the VP of Client Success and play a key role in managing the success of our clients. Responsibilities include providing onboarding, assisting with Shopify integrations, and optimizing the Shipfusion portal.

With 5+ years of account or project management experience and strong communication skills, you'll thrive in a fast-paced, tech-oriented culture. Benefits include a competitive salary, health coverage, paid vacation, and more.

Qualifications

• 5+ years of account management or project management experience.
• Excellent technology skills including advanced usage of Microsoft Excel.
• Ability to handle large logistical projects.
• Strong communication and client management skills.
• Knowledge of technology and facilitation in new technical workflows.
• Desire to work in a fast-paced, tech-oriented culture.

Responsibilities

• Provide onboarding and continued education/training throughout lifecycle.
• Assist with initial Shopify integrations within onboarding process.
• Work directly with Support and Warehouse teams to ensure deliverables.
• Provide product demonstrations to prospective clients.
• Help strategize with customers to optimize Shipfusion portal.
• Handle incoming support tickets and email interactions.
• Manage customer projects through proprietary portal.
• Succeed in a high-pressure, entrepreneurial environment.
• Ensure integrity of the food safety system during changes.
• Support on escalated issues.

Skills

Account management

Project management

Microsoft Excel

Strong communication skills

Logistical project management

Technical workflow facilitation

Job description

Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We were founded by a team of long-time eCommerce and logistics professionals who believe retailers should be able to trust their fulfillment partners as much as their in-house team.

At Shipfusion we pride ourselves on our commitment to entrepreneurship and innovation. We are always looking for individuals who share these values, and who are looking to further their careers in a unique and rapidly growing organization!

Opportunity

We are looking for a highly motivated Customer Success Manager to join our Customer Success team! Reporting to the VP of Client Success you will be a key part of managing the success of Shipfusion’s clients.

Responsibilities

• Provide Shipfusion onboarding and continued education/training throughout lifecycle
• Assist with initial Shopify integrations within the onboarding process
• Work directly with our Support and Warehouse teams to ensure deliverables are being achieved
• Work alongside the sales team to provide product demonstrations to prospective clients
• Help strategize with customers on how to optimize the Shipfusion portal
• Handle incoming chat, support tickets and email interaction with Shipfusion’s clients
• Managing customer projects through our proprietary customer portal
• Be able to succeed in a high pressure, young and entrepreneurial environment.
• Ensure the integrity and continued operation of the food safety system (SQF Program) in the event of organizational or personnel changes within the company or associated facilities.
• Support the Customer Success Account Managers and wider Customer Success team on escalated issues

Qualifications

• 5+ years of account management, or project management experience
• Excellent technology skills including advance usage of Microsoft Excel
• Have the ability to handle large logistical projects
• Strong communication and client management skills
• Strong knowledge of technology and facilitation in adopting and teaching new technical workflows
• Desire to work in a fast-paced, tech-oriented culture

Benefits

• Competitive salary ranging from $80,000 to $95,000 USD, plus performance-based incentives.
• Comprehensive health & dental coverage starting from day one.
• 15 paid vacation days and 5 paid wellness days annually.
• Access to Calm app with full coverage for meditation, sleep and stress management.
• Employee assistance program (EAP) for work‑life balance.
• Employee discounts on our products.
• Vibrant social events and a culture of inclusion and growth.

We invite applicants to share their demographic background. We do not discriminate on the basis of any protected group status under any applicable law.