Customer Success Manager

Shipfusion; York (York County); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Comprehensive health and dental coverage

15 days of paid vacation

Employee discount program

Calm app subscription

Various company social events

Job summary

Shipfusion is seeking a motivated Customer Success Manager to enhance client relations and ensure satisfaction. You will be responsible for managing various accounts, providing onboarding training, and offering exceptional customer support. The ideal candidate will have over 3 years of client services or project management experience and strong communication skills.

We offer a competitive salary range, comprehensive health benefits, generous vacation time, and a vibrant company culture that values employee satisfaction. Join us to make a significant impact in a fast-paced, innovative environment!

Qualifications

• Must have 3+ years of experience in client services or project management.
• Strong technology proficiency, particularly in G-Suite and spreadsheets.
• Ability to communicate effectively with clients and manage relationships.

Responsibilities

• Manage daily functions of accounts with varying revenue levels.
• Provide onboarding and training to clients.
• Handle customer support inquiries and escalations.

Skills

Client services experience

Project management experience

Proficient with G-Suite

Strong communication skills

Self-starter

Adaptability to new technical processes

Job description

Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We were founded by a team of long-time eCommerce and logistics professionals who believe retailers should be able to trust their fulfillment partners as much as their in-house team.

At Shipfusion we pride ourselves on our commitment to entrepreneurship and innovation. We are always looking for individuals who share these values, and who are looking to further their careers in a unique and rapidly growing organization!

The Opportunity

The Opportunity:

We are looking for a highly motivated Customer Success Manager to join our Customer Success team! Reporting to the VP of Client Success you will be a key part of managing the success of Shipfusion’s clients.

In this role you will…

• Be responsible for managing the day to day functions of accounts ranging from low to medium revenue on a monthly basis
• Provide Shipfusion onboarding and continued education/training throughout lifecycle
• Provide world class customer support to clients, handling all questions and escalated issues as required
• Work directly with our Support and Warehouse teams to ensure deliverables are being achieved
• Work alongside the Sales team to provide product demonstrations to prospective clients
• Help strategize with customers on how to optimize the Shipfusion portal
• Handle incoming chat, support tickets and email interaction with Shipfusion’s clients
• Managing customer projects through our proprietary customer portal
• Be able to succeed in a high pressure, entrepreneurial environment
• Additional duties as requested by the business as dictated by business needs

What You’ll Bring to the Team (Required Skills)

• 3+ years of client services, or project management experience
• Proficient with technology including G-Suite and data manipulation via Spreadsheet
• Strong communication and client management skills
• A self starter who can work independently
• Ability to quickly adopt to new technical processes and roll out new technical workflows to clients
• Desire to work in a fast-paced, tech-oriented, startup culture

Compensation

Compensation Range

$70,000 - $80,000 USD

Attractive Salary and Lucrative Compensation Plan: Earn what you deserve with our competitive and rewarding salary package.

Comprehensive Health and Dental Coverage: Enjoy peace of mind with health and dental benefits for you and your loved ones, starting from day one.

Generous Vacation Time: Recharge and explore with 15 days of paid vacation and 5 paid wellness days.

Vibrant Company Social Events: Connect and celebrate with exciting social events that bring our team together.

Exclusive Employee Discounts: Enjoy special savings with our employee discount program on your favorite products.

Employee Assistance Program (EAP): Access to comprehensive support services that promote employee well-being and work-life balance.

Calm App Subscription: Receive 100% coverage for the Calm app, providing you with resources for meditation, sleep improvement, and stress management.

Positive Company Culture: Join a workplace known for its supportive, inclusive, and dynamic culture.

High Employee Retention Rates: Be part of a company where employees are valued and tend to stay, reflecting our commitment to employee satisfaction and growth.