Senior Customer Success Manager (UK)

Dragos; United States; À distance; USD 110 000 - 140 000; Plein temps

Résumé du poste

Dragos is seeking a Customer Success Manager for Europe to serve as a trusted advisor to industrial clients throughout their journey with Dragos. You will drive adoption, ensure satisfaction, and align Dragos solutions with customers' operational and security goals.

You will bridge Dragos and its customers, advocating for success while coordinating with internal teams to ensure world-class delivery. Travel up to 30% as required to build relationships and drive engagement.

Qualifications

• 5+ years of experience in Cus

Responsabilités

• Serve as the primary post-sales point of contact for customers in the EUROPE region.
• Drive successful onboarding, implementation, and adoption of Dragos solutions.
• Partner with customers to define success criteria and help them achieve measurable outcomes.
• Conduct regular business reviews to assess value realization and identify expansion opportunities.
• Act as the voice of the customer internally by relaying feedback to Product, Engineering, and Sales teams.
• Manage renewals and support customer retention efforts.
• Collaborate with Sales, Professional Services, and Support to ensure a seamless customer experience.
• Travel as needed across the region to build strong relationships and drive customer engagement (up to 30%).
• Monitor and manage customer health metrics, identifying risks early and taking action to ensure account stability and satisfaction.
• Proactively manage and escalată issues as needed, including the development and execution of at-risk account recovery plans.

Description du poste

About the Role :

As the Customer Success Manager (CSM) for EUROPE, you will serve as a trusted advisor to our industrial clients throughout their journey with Dragos. You'll play a pivotal role in driving adoption, ensuring satisfaction, and aligning our solutions with the customer's operational and security goals. You will be the bridge between Dragos and our customers, advocating for their success while aligning with internal teams to ensure world-class delivery.

Responsibilities :

• Serve as the primary post-sales point of contact for customers in the EUROPE region.
• Drive successful onboarding, implementation, and adoption of Dragos solutions.
• Partner with customers to define success criteria and help them achieve measurable outcomes.
• Conduct regular business reviews to assess value realization and identify expansion opportunities.
• Act as the voice of the customer internally by relaying feedback to Product, Engineering, and Sales teams.
• Manage renewals and support customer retention efforts.
• Collaborate with Sales, Professional Services, and Support to ensure a seamless customer experience.
• Travel as needed across the region to build strong relationships and drive customer engagement (up to 30%).
• Monitor and manage customer health metrics, identifying risks early and taking action to ensure account stability and satisfaction.
• Proactively manage and escalată issues as needed, including the development and execution of at-risk account recovery plans.

Qualifications :

5+ years of experience in Cus