Manager, Post-Sales - Dragos Public Sector

Dragos, Inc.; Lennox Park (MD); Remote; USD 158,000 - 193,000; Full time

Benefits offered by this job

Competitive Equity Package

Comprehensive Benefits Plan

Job summary

Dragos, Inc. seeks a dedicated post-sales technical manager to lead a federal CX team, ensuring customers adopt and realize value from the Dragos Platform. You will mentor SMEs, translate complex security details into business outcomes, and collaborate with engineering, product, and sales.

This remote-first role requires CONUS citizenship, up to 25% travel, and a preference for SECRET/TOP SECRET clearance. A strong focus on metrics, processes, and customer success is essential.

Qualifications

• Lead a customer-facing team and drive post-sales success.
• Experience in security at industrial sectors (energy/manufacturing).
• Experience with SIEM technologies such as Splunk or Elastic.
• Advanced skills in network traffic analysis.
• Ability to manage multiple stakeholders and projects; highly organized.

Responsibilities

• Build, mentor, and coach a federal post-sales team for customer success.
• Elevate team members and fill educational gaps as needed.
• Develop understanding of Dragos Platform capabilities and industry challenges.
• Establish relationships with senior customer stakeholders and understand their needs.
• Act as escalation point between customers and internal teams.
• Identify customer use cases and ensure action to operationalize value.
• Guide platform development to address technical requirements for adoption.
• Participate in roadmap planning and release cycles.
• Improve frameworks, methodologies, and tools for team growth and scalability.
• Establish KPIs and report performance to leadership.
• Champion AI to improve team performance and operationalize use cases.

Skills

Leadership

Security industry knowledge

Stakeholder management

Communication

Tools

Splunk

Elastic

Job description

At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.

About the Role

We are looking for a dedicated, ambitious, and self-driven post-sales technical manager to join our Dragos Public Sector (DPS) customer experience (CX) team.In this role, you will work with leaders from engineering, product management, OT Watch & Intel to ensure there are no barriers to product adoption. You'll work with leaders from sales and solution architects to leverage positive business outcomes to promote operationalization and prove the value of the Dragos Platform, along with other products.

You will use your extensive knowledge of security in industrial organizations to lead a diverse team of subject matter experts. These SMEs provide technical advice to practitioners who monitor and secure their critical infrastructure and use the technology to up-level their visibility, insights, and decisions. Use your excellent technical, communication, organizational, and leadership skills to oversee a team of creative problem solvers, who can translate complex technical details into a business context.The ideal candidate can drive transformational programs to increase efficiency and scale while maintaining a world-class customer experience.

Responsibilities

• Build, mentor, and coach a world-class federal post-sales team for customer success
• Elevate each post-sales technical team member, filling in educational gaps as necessary
• Develop a deep understanding of Dragos Platform capabilities and industry-specific challenges
• Establish relationships with key senior customer stakeholders to understand their technical needs and business objectives
• Act as an escalation point between customers and internal teams
• Work with the post-sales team to uncover customer use cases, workflows, and pain points and ensure action is taken to operationalize and promote the realized value of the Dragos Platform
• Work closely with Engineering and Product Management leadership to guide the development of the Platform to address technical requirements required to increase Platform adoption
• Participate in the roadmap product planning and release cycle to advocate for customers' needs
• Improve upon frameworks, methodologies, and tools to power team growth and improve workflow, efficiency, and scalability
• Establish key metrics and report to leadership on KPIs to track team performance and prove the realized value
• Champion AI to drive team improvement and help operationalize use cases across the team

Qualifications

• Significant and relevant experience leading a customer-facing team
• Experience working in security at an industrial company such as energy or manufacturing (on the Enterprise security side is perfectly acceptable and relevant)
• Experience in SIEM technologies such as Splunk or Elastic
• Advanced skills in network traffic analysis
• Manage multiple stakeholders and projects; well organized; good time-management skills
• CONUS Based US Citizen
• Willingness to travel 25%
• SECRET or TOP SECRET clearance preferred

Compensation

• Salary: $175,000
• Competitive Equity Package
• Comprehensive Benefits Plan

Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.