Senior Customer Success Manager – TravelTech (Hybrid NY)

duffel.com; New York (NY); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Work From Anywhere

Duffel Travel Allowance

Enhanced parental leave

Sabbatical options

Competitive salary + equity

Job summary

Duffel in New York is seeking a Customer Success Manager to own relationships with enterprise customers and help them derive value from our travel platform. You will work with Product, Engineering, and Travel Ops to ensure successful deployment and ongoing adoption, while identifying growth opportunities.

You’ll manage a portfolio of strategic accounts, track KPIs, reduce churn, and influence product roadmaps.

Qualifications

• 5+ years helping enterprise customers get value from a software product.
• Proven track record of growing customer relationships and reducing churn.
• Experience in a fast-growing startup.
• Experience working with APIs.

Responsibilities

• Own day-to-day relationships with strategic business customers.
• Keep customers engaged and help them get the most out of Duffel.
• Analyse customer performance and suggest new features or upgrades.
• Develop KPIs and monitor business and technical performance.
• Champion your portfolio’s product needs to influence our roadmap.
• Occasionally represent Duffel at events, panels, and forums

Skills

Enterprise customer success

Churn reduction

Startup experience

API experience

Cross-functional collaboration

Roadmap influence

Data analysis

Communication skills

Problem solving

Tools

CRM software

Analytics tools

Job description

Duffel in New York is seeking a Customer Success Manager to own relationships with enterprise customers and help them derive value from our travel platform. You will work with Product, Engineering, and Travel Ops to ensure successful deployment and ongoing adoption, while identifying growth opportunities.

You’ll manage a portfolio of strategic accounts, track KPIs, reduce churn, and influence product roadmaps.