Strategic Customer Success Manager - Travel Growth

Corporate Traveller; Boston (MA); On-site; USD 90,000 - 97,000; Full time

Benefits offered by this job

Travel perks/discounts

Health benefits

401k with partial match

Paid Time Off

Job summary

Corporate Traveler USA is seeking a commercially minded Customer Success Manager to own and grow a portfolio of valued customer accounts from Boston, MA. You will drive retention, revenue growth, and long-term program success while delivering exceptional service experiences.

You will lead strategic business reviews, uncover growth opportunities, and partner with Sales and Operations to maximize the value of client travel programs. Strong relationship-building skills are essential.

Qualifications

• 2+ years in Customer Success, Account Management, or B2B roles.
• Proven track record in retention and growth.
• Experience engaging senior stakeholders.
• CRM usage for opportunities and cases.
• Familiarity with online booking tools (Melon, SAP Concur).
• Experience in corporate travel management preferred.

Responsibilities

• Own a portfolio of customer accounts and act as trusted advisor.
• Lead proactive account management and strategic reviews.
• Coordinate onboarding and long-term adoption.
• Drive retention, health of programs, and revenue growth.
• Identify opportunities to increase travel program value and services.
• Conduct business reviews presenting performance, ROI, and recommendations.
• Maintain Salesforce records for plans, meetings, and risks.
• Collaborate with Sales and Operations to grow accounts.

Skills

Customer Success

Account Management

Stakeholder engagement

Salesforce

PowerBI

Gong

Education

College degree or equivalent

Tools

Salesforce

Melon

SAP Concur

Job description

Corporate Traveler USA is seeking a commercially minded Customer Success Manager to own and grow a portfolio of valued customer accounts from Boston, MA. You will drive retention, revenue growth, and long-term program success while delivering exceptional service experiences.

You will lead strategic business reviews, uncover growth opportunities, and partner with Sales and Operations to maximize the value of client travel programs. Strong relationship-building skills are essential.