Senior Customer Success Manager: Corporate Travel Growth

Flight Centre Travel Group; New York (NY); On-site; USD 100,000 - 105,000; Full time

Benefits offered by this job

Travel perks

Health benefits

401k program

Tuition reimbursement

Job summary

Flight Centre Travel Group’s Corporate Traveler USA seeks a Senior Customer Success Manager to own a portfolio of complex, high-value client accounts in New York. You will drive retention, revenue growth, and strategic partnerships while collaborating with CS, Sales, and Onboarding teams to deliver measurable business impact.

You will lead proactive account planning, retention strategies, and executive-level reviews, leveraging your financial acumen and technology expertise to improve customer

Qualifications

• 3+ years in Customer Success or Account Management in B2B or travel
• Proven track record managing complex accounts with retention & growth
• Experience presenting to senior leaders and executives
• Strong financial acumen with savings reports & growth narratives
• Experience using Salesforce, PowerBI, Gong or similar tools
• Knowledge of online booking tools (Melon, SAP Concur)
• Experience in corporate travel management preferred
• College degree or higher preferred

Responsibilities

• Own proactive account management across a complex portfolio with account planning and reviews
• Lead Hypercare programs with Onboarding to drive adoption
• Develop and execute retention, growth, and risk management strategies
• Drive TTV growth, hotel attachment, supplier adoption, leakage capture, and commission yield
• Build and present business reviews with financial insights and recommendations
• Manage escalations and multi-stakeholder relationships with confidence
• Maintain Salesforce records including opportunities, plans, meetings, and risk plans
• Identify at-risk accounts and implement recovery plans
• Foster relationships across executive stakeholders
• Deliver savings reporting and strategic financial insights
• Maintain expertise in Melon OBT, Workspace, Salesforce, and related tools
• Support alignment on new business wins and cross-sell opportunities
• Contribute to coaching, process improvements, and CS best practices
• Represent CS in regional and national initiatives
• Contribute to a safe, inclusive work environment

Skills

Customer Success

Account Management

Executive stakeholder communication

Salesforce

PowerBI

Gong

Education

College degree

Tools

Melon OBT

Salesforce

SAP Concur

Job description

Flight Centre Travel Group’s Corporate Traveler USA seeks a Senior Customer Success Manager to own a portfolio of complex, high-value client accounts in New York. You will drive retention, revenue growth, and strategic partnerships while collaborating with CS, Sales, and Onboarding teams to deliver measurable business impact.

You will lead proactive account planning, retention strategies, and executive-level reviews, leveraging your financial acumen and technology expertise to improve customer