Senior Customer Success Manager - Training & Retention

GetJobSmart; Arlington (TX); On-site; USD 106,000 - 120,000; Full time

Job summary

Opal Ridge LLC in Arlington, TX is seeking a Customer Success Manager who will ensure client satisfaction and retention. You will work with clients to understand needs, provide training, monitor product usage, and drive successful outcomes.

The role requires a bachelor's degree in business or related field and 3–5 years in customer success, with strong communication and data-analysis skills to deliver actionable insights.

Qualifications

• Bachelor's degree in business, marketing, or related field.
• 3–5 years of experience in customer success or client management.
• Strong communication and interpersonal skills.
• Ability to analyze data and provide insights.

Responsibilities

• Manage client relationships and provide training and support.
• Measure customer satisfaction and identify improvement opportunities.
• Collaborate with cross-functional teams including sales, marketing, and support.
• Plan, coordinate, and report on customer success initiatives.

Skills

Communication skills

Interpersonal skills

Data analysis

Problem solving

Cross-functional collaboration

Education

Bachelor's degree in business/marketing or related field

Tools

Project management tools

Data analysis tools

Communication software

Job description

Opal Ridge LLC in Arlington, TX is seeking a Customer Success Manager who will ensure client satisfaction and retention. You will work with clients to understand needs, provide training, monitor product usage, and drive successful outcomes.

The role requires a bachelor's degree in business or related field and 3–5 years in customer success, with strong communication and data-analysis skills to deliver actionable insights.