Senior Customer Success Manager, California New Remote, California, US

Presence; California (MO); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Customer Success Manager to drive growth and retention within K-12 partnerships. This remote role focuses on managing strategic accounts, ensuring customer satisfaction, and leading the sales cycle from discovery to contract signing. Ideal candidates will have a strong background in consultative selling, experience with complex organizations, and a passion for supporting schools and students. Join a dynamic team that prioritizes engagement and collaboration, and make a meaningful impact in the education sector.

Benefits

Comprehensive Medical, Dental, and Vision coverage

Flexible PTO and 11 paid holidays

401K savings plan

$500 home office stipend

Paid life insurance and disability benefits

Paid parental and caregiving leave

Eligibility for Professional Development Scholarship

Inclusive and supportive culture

Qualifications

• 4-5+ years in quota-carrying sales within K-12 or EdTech markets.
• Experience selling to school districts and managing complex stakeholder cycles.
• Proven track record of achieving sales targets and high customer satisfaction.

Responsibilities

• Manage a portfolio of school district accounts for satisfaction and growth.
• Lead the full sales cycle from discovery to contract signing.
• Collaborate with internal teams to ensure a seamless customer experience.

Skills

Sales Management

Consultative Selling

Customer Relationship Management

K-12 Education Knowledge

Negotiation Skills

Pipeline Development

Education

Bachelor's Degree or Equivalent Experience

Tools

Salesforce

Job description

Senior Customer Success Manager, California

Remote, California, US

About Presence

Presence is the leading provider of teletherapy solutions for children with diverse needs. Through our award-winning technology, Presence connects speech-language pathologists, school psychologists, occupational therapists, and mental health specialists to schools, districts, and organizations nationwide. Our growing network of 2,000+ clinicians has delivered over 7 million teletherapy sessions to K-12 students.

We are a remote-first, distributed workforce of 200+ corporate employees, headquartered in New York. We prioritize engagement through "cameras on," schedule coordination, and cross-functional communication to stay connected. Some roles may require travel to engage in person with school partners, clinicians, and team members.

About This Role

At Presence, we believe it's our responsibility to help schools ensure students access the services they need. We seek energetic, sales-driven professionals to lead acquisition, retention, and growth of key school district partnerships. You will manage a portfolio of strategic accounts, providing exceptional customer success and driving growth through renewals and expansion. Our customers are our top priority, and we aim to deliver the best experience possible.

The ideal candidate is results-oriented, excels in consultative selling, and has a successful track record working with large, complex organizations and education systems.

Role Responsibilities

• Meet or exceed sales quotas
• Manage a portfolio of school district accounts to ensure satisfaction, retention, and growth
• Identify and secure new stakeholders within districts through outbound prospecting, referrals, and inbound inquiries
• Lead the full sales cycle from discovery to contract signing
• Act as a trusted advisor and liaison between Presence and clients
• Develop tailored solutions based on district challenges
• Collaborate with internal teams to ensure a seamless customer experience
• Maintain accurate records and forecasts in Salesforce
• Monitor KPIs such as renewal rates, new business, activity, satisfaction, and revenue
• Present strategic proposals to district leadership and stakeholders
• Lead onboarding and implementation projects
• Serve as the primary contact for escalations
• Build strong relationships with clients, setting regular touchpoints
• Stay informed on education trends, funding, and competitors
• Accurately forecast bookings and revenue
• Travel estimated at 35-50%, including onsite visits and conferences

What we're looking for?

Proven Experience

• 4–5+ years in quota-carrying sales within K-12, EdTech, or SaaS markets
• Experience selling to school districts and navigating complex stakeholder cycles
• Consistent achievement of sales targets
• Experience leading cross-functional customer projects
• Success in growing existing accounts and maintaining high customer satisfaction
• Ability to manage multiple tasks and priorities effectively
• Proactive pipeline development skills
• Ownership of KPIs with disciplined planning
• Skilled negotiator confident in handling objections and closing deals

Relationship & Communication Skills

• Trusted advisor to education leaders; polished presenter from pitch to renewal
• Exceptional written and verbal communication skills
• Judgment on escalation and internal resource engagement

Mindset & Work Style

• Self-starter thriving in remote, results-driven environments
• Curious, growth-oriented learner familiar with our solutions and customer pain points
• Operationally strong with Salesforce and modern sales tools

Education

• Bachelor’s degree or equivalent experience

What will help you succeed here?

• Passion for supporting schools and students with special needs
• Self-motivated with an entrepreneurial mindset
• Flexible and adaptable to change
• Strong problem-solving and collaboration skills
• Ownership of client health, growth, and communication
• Ability to perform under pressure with team support

What are some of the benefits we offer?

• Comprehensive Medical, Dental, and Vision coverage
• Flexible PTO and 11 paid holidays
• 401K savings plan and Employee Assistance Program
• $500 home office stipend
• Paid life insurance, AD&D, disability benefits
• Paid parental and caregiving leave
• Eligibility for Professional Development Scholarship
• Inclusive, fun, and supportive culture

This role is eligible for Presence’s equity plan, subject to plan terms.

Starting salary will be based on skills, experience, and market conditions.

Base salary range: $80,000-$100,000 + variable commission

Location

• Headquartered in New York, with clients nationwide
• This is a remote position within the US
• Preference for candidates residing in CA
• Reports to the VP of Customer Success
• Availability on-camera during core hours (noon-5 pm EST, M-F)