Senior Customer Success Manager — Remote (US)

ModMed; Northern (KY); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Paid time off

Parental leave

Life and disability benefits

LinkedIn Learning access

Job summary

ModMed is hiring a Senior Customer Success Manager to serve as the post-sale trusted advisor for a defined book of business in a remote US setting. You will advocate for client needs, drive adoption, and collaborate with internal teams to mitigate churn and grow opportunities.

The role requires 4–5 years of experience and strong communication, with familiarity in Salesforce and Gainsight considered a plus. A Bachelor’s degree is required and the team emphasizes a data-driven, customer-focused

Qualifications

• Bachelor's degree required.
• 4–5 years of relevant experience or equivalent.
• Excellent communication and teamwork skills; organized and detail-oriented.

Responsibilities

• Maintain deep knowledge of client industry and product.
• Consult with clients to provide recommendations and assist with go-live stabilization.
• Engage with clients to ensure value delivery and monitor success metrics.
• Identify upsell opportunities within the book of business.
• Act as escalation point for issues and coordinate cross-departmentally.

Skills

Communication

Teamwork

Detail-oriented

Organization

Empathetic communication

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Job description

ModMed is hiring a Senior Customer Success Manager to serve as the post-sale trusted advisor for a defined book of business in a remote US setting. You will advocate for client needs, drive adoption, and collaborate with internal teams to mitigate churn and grow opportunities.

The role requires 4–5 years of experience and strong communication, with familiarity in Salesforce and Gainsight considered a plus. A Bachelor’s degree is required and the team emphasizes a data-driven, customer-focused