Senior Customer Success Manager — Remote Growth Partner

RemotePass; Texas; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation

Uncapped variable compensation

Professional growth opportunities

Global team collaboration

Job summary

RemotePass is expanding its US and Americas market and seeks a Senior Customer Success Manager to foster lasting relationships with US and Americas customers. You will act as a strategic advisor, helping customers maximize value and partnering across teams to drive retention and growth.

Responsibilities include onboarding, relationship management, and proactive account management, with emphasis on cross-functional collaboration to deliver exceptional customer experiences.

Qualifications

• 5+ years of experience in Customer Success, Account Management, or related role, ideally in EOR or HR-Tech platforms.
• Proven experience owning the full client lifecycle (onboarding through renewal and expansion).
• Exceptional interpersonal and communication skills and ability to build strong relationships.
• Analytical mindset with ability to derive insights from data to drive decisions.

Responsibilities

• Guide onboarding and ensure quick adoption of RemotePass.
• Build and nurture relationships with key stakeholders and act as trusted advisor.
• Serve as primary contact for customers, addressing inquiries and resolving issues.
• Monitor account health and identify opportunities for growth and upsell.

Skills

Customer Success

Account Management

Relationship Building

Communication

Analytical Thinking

Multi-account Management

Job description

RemotePass is expanding its US and Americas market and seeks a Senior Customer Success Manager to foster lasting relationships with US and Americas customers. You will act as a strategic advisor, helping customers maximize value and partnering across teams to drive retention and growth.

Responsibilities include onboarding, relationship management, and proactive account management, with emphasis on cross-functional collaboration to deliver exceptional customer experiences.