Senior Customer Success Manager (Remote/Hybrid)

Tapcheck; Plano (TX); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Flexible PTO

10 paid holidays

Comprehensive health coverage

401(k) with matching

Employee Assistance Program

Job summary

Tapcheck is seeking a Senior Customer Success Manager who will be pivotal in managing customer relationships and driving product adoption and retention across a portfolio of accounts. This role enhances customer engagements by ensuring measurable outcomes and mitigating risks early on.

The ideal candidate will have extensive experience in Customer Success, particularly in a SaaS environment, and demonstrate a project management mindset. A hybrid work option is available, and remote work is supported for candidates in several states.

Qualifications

• 5–10+ years in Customer Success or Account Management within a SaaS environment.
• Experience managing a portfolio of accounts with retention and adoption metrics.
• Demonstrated ability to build trusted relationships with customers.

Responsibilities

• Drive customer onboarding and product adoption across the portfolio.
• Monitor customer health and mitigate churn risk proactively.
• Build relationships with stakeholders at all levels of the organization.

Skills

Customer Success

Project Management

Data-Driven Decision Making

Relationship Building

Education

5–10+ years in Customer Success or Account Management

Tools

Salesforce

Gainsight

ChurnZero

Job description

Tapcheck is seeking a Senior Customer Success Manager who will be pivotal in managing customer relationships and driving product adoption and retention across a portfolio of accounts. This role enhances customer engagements by ensuring measurable outcomes and mitigating risks early on.

The ideal candidate will have extensive experience in Customer Success, particularly in a SaaS environment, and demonstrate a project management mindset. A hybrid work option is available, and remote work is supported for candidates in several states.