Senior Customer Success Manager — Remote/Hybrid

Tapcheck; Plano (TX); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Tapcheck is seeking a Senior Customer Success Manager to lead customer relationships and drive product adoption. The ideal candidate will have 5–10+ years of experience in Customer Success, managing accounts and ensuring measurable outcomes.

This role includes building relationships, monitoring customer health, and executing proactive engagement strategies. Employees based within 30 miles of Plano TX must be in-office Tuesday to Thursday but remote options are available.

Qualifications

• 5–10+ years in Customer Success, Strategic Customer Management, or Account Management within SaaS.
• Managed accounts with ownership of retention and customer health outcomes.
• Experience in high-growth SaaS environments with strong autonomy.

Responsibilities

• Drive customer onboarding, product adoption, and ongoing engagement.
• Monitor customer health to identify churn risk early.
• Build trusted relationships with customer stakeholders.

Skills

Customer Success Management

Data Analysis

Relationship Building

Risk Management

Product Adoption

Tools

Salesforce

Gainsight

ChurnZero

Catalyst

Job description

Tapcheck is seeking a Senior Customer Success Manager to lead customer relationships and drive product adoption. The ideal candidate will have 5–10+ years of experience in Customer Success, managing accounts and ensuring measurable outcomes.

This role includes building relationships, monitoring customer health, and executing proactive engagement strategies. Employees based within 30 miles of Plano TX must be in-office Tuesday to Thursday but remote options are available.