Senior Customer Success Manager - Remote Enterprise L&D

Intellum, Inc.; Oregon; Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

LinkedIn Learning

401(k) with matching

Flexible PTO

Calm subscription

Annual Company Retreat

Job summary

Intellum, Inc. is seeking a Senior Customer Success to drive high levels of satisfaction across key enterprise accounts. The role focuses on relationship building, data‑driven consultation, and mapping Intellum's AI features to clients’ learning programs.

You will partner with Sales and Product to uncover growth opportunities, lead health checks, and ensure proactive, measurable value delivery across customer portfolios. This is a remote-first role with global collaboration.

Qualifications

• 5–10+ years in L&D, Enablement, Account Management, Management Consulting, or Customer Success.
• Deep exposure to L&D with enterprise learning perspective.
• Experience with SaaS, LMS, CMS, or software development management (LMS preferred).
• Demonstrated success in building stakeholder relationships.

Responsibilities

• Guide customer health management and retention for owned accounts.
• Lead health checks and Executive Business Reviews with cross-functional teams.
• Maintain customer health metrics in CRM and monitor utilization and adoption.
• Develop and nurture relationships with key stakeholders engaging with the Intellum platform.
• Collaborate with Product, Marketing, Support, and Sales for seamless experiences.
• Develop Account Action Plans to ensure stability and risk management.

Skills

Stakeholder relationships

Account management

CRM data analysis

SaaS

Enterprise learning

Education

Bachelor's degree in related field

Tools

Salesforce

Zendesk

Asana

Jira

Atlassian tools

Job description

Intellum, Inc. is seeking a Senior Customer Success to drive high levels of satisfaction across key enterprise accounts. The role focuses on relationship building, data‑driven consultation, and mapping Intellum's AI features to clients’ learning programs.

You will partner with Sales and Product to uncover growth opportunities, lead health checks, and ensure proactive, measurable value delivery across customer portfolios. This is a remote-first role with global collaboration.