Remote Senior Enterprise Customer Success Leader

Intellum, Inc.; United States; Remote; USD 110,000 - 180,000; Full time

Benefits offered by this job

Medical premiums for employee plans

Dental premiums covered

Vision premiums covered

401(k) + matching (US)

Flexible PTO

Calm subscription

Annual Company Retreat

Job summary

Intellum, Inc. is seeking a Senior Customer Success Manager to ensure high client satisfaction across key accounts. You will build strong relationships, map product value, and drive enterprise L&D initiatives in partnership with customers.

This role emphasizes proactive health management, data-driven decisions, and cross‑functional collaboration to retain and grow strategic accounts. You will work in a remote‑first environment with global teams, contributing to a culture that values curiosity,

Qualifications

• 5–10+ years in L&D, Enablement, Account Management, Management Consulting, or Customer Success.
• Deep exposure to L&D with enterprise learning perspective.
• Experience with SaaS, LMS, CMS, or software development management.

Responsibilities

• Own health checks and executive business reviews for assigned accounts.
• Maintain customer health metrics and drive cross‑functional collaboration.
• Identify expansion opportunities and align initiatives with product releases.
• Advise clients on adoption, engagement, and content efficacy.

Skills

Relationship building

Problem solving

Data analysis

Customer success

Education

Bachelor’s degree

Tools

Salesforce

Zendesk

Asana

Atlassian tools

Job description

Intellum, Inc. is seeking a Senior Customer Success Manager to ensure high client satisfaction across key accounts. You will build strong relationships, map product value, and drive enterprise L&D initiatives in partnership with customers.

This role emphasizes proactive health management, data-driven decisions, and cross‑functional collaboration to retain and grow strategic accounts. You will work in a remote‑first environment with global teams, contributing to a culture that values curiosity,