Senior Customer Success Manager - Real Estate SaaS (Developer Focus)

Dover; Denver, Northern (CO, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation with equity

401(k) with employer match

Comprehensive medical, dental, and vis

Parental leave and flexible PTO

Remote flexibility

Professional growth opportunities

Job summary

Rabbet is hiring a Senior Customer Success Manager to own a portfolio of developer accounts in a fast-paced, hybrid Denver environment. You will drive adoption, renewals, and expansions while building trusted relationships with executives and project leaders for tight collaboration with Product, Implementation, and Sales.

You will lead training, conduct business reviews, and translate customer feedback into roadmap input, ensuring customers realize measurable value from Rabbet’s real estate

Qualifications

• 5+ years of Customer Success or Technical Account Management experience in B2B SaaS.
• Ability to build trust and become a trusted advisor to senior stakeholders.
• Comfort with financial and operational workflows (budgets, forecasts, cost tracking).
• Excellent written and verbal communication; you can explain complex ideas in plain language.
• Strong technical aptitude; you learn new software quickly and show others how to use it.
• A technical and operational mindset; you are comfortable building tools and processes.
• Analytical and data-driven approach to spotting adoption patterns, risk, and growth opportunities.
• High ownership mindset, resilience, and bias toward action.
• Experience working with real estate developers, construction, or CRE is a plus (not required).

Responsibilities

• Own a portfolio of developer customers end to end: go-live, adoption, renewal, and expansion
• Build trusted relationships with champions, buyers, and change agents at each account
• Maintain a clear account plan for every customer with a defined strategy for adoption, retention, and growth
• Monitor how customers use Rabbet — budgets, draws, anticipated cost reporting, portfolio oversight — and surface ways to get more value
• Deliver tailored training and product guidance, meeting customers where they are
• Run business reviews that tie Rabbet usage to outcomes customers care about
• Identify and close expansion opportunities
• Lead renewal conversations with confidence and prepare accounts well in advance
• Manage escalations, coordinate with Support, Implementation, and Engineering, and drive issues to resolution
• Partner with Product to translate developer feedback into clear, prioritized input for the roadmap
• Develop and activate customer advocates for case studies, references, and testimonials
• Accurately forecast renewals and expansion pipeline, and keep customer data current in our CRM
• Develop and execute one-to-many strategies to manage the scalability of your book of business
• Help define and scale customer success best practices across the organization

Skills

Customer success

Stakeholder management

Communication

Analytical thinking

Technical aptitude

Ownership mindset

Adaptability

Real estate domain knowledge

Job description

Rabbet is hiring a Senior Customer Success Manager to own a portfolio of developer accounts in a fast-paced, hybrid Denver environment. You will drive adoption, renewals, and expansions while building trusted relationships with executives and project leaders for tight collaboration with Product, Implementation, and Sales.

You will lead training, conduct business reviews, and translate customer feedback into roadmap input, ensuring customers realize measurable value from Rabbet’s real estate