Senior Customer Success Manager — Developer Growth (Remote)

Rabbet; Denver (CO); Hybrid; USD 90,000 - 135,000; Full time

Benefits offered by this job

Equity for all employees

401(k) match

Comprehensive health coverage

Parental leave

Flexible PTO

Remote flexibility

Professional growth

Culture and events

Job summary

Rabbet, a real estate software company, is seeking a Customer Success Manager to own a portfolio of developer accounts on the Developer Success Team. You’ll drive adoption, renewals, and expansion, building trusted relationships with executives and project leads while guiding customers to realize value from Rabbet’s platform.

You’ll partner with Product, Support, and Implementation to translate feedback into roadmap input, and you’ll help scale best practices across a fast-growing organization

Qualifications

• 5+ years of Customer Success or Technical Account Management experience in B2B SaaS environment.
• Ability to build trust with senior stakeholders and become a trusted advisor.
• Comfort with financial and operational workflows (budgets, forecasts, cost tracking).
• Excellent written and verbal communication; able to explain complex ideas clearly.
• Strong technical aptitude and rapid software adoption.

Responsibilities

• Own a portfolio of developer customers end to end: go-live, adoption, renewal, and expansion.
• Build trusted relationships with champions, buyers, and change agents at each account.
• Maintain a clear account plan for adoption, retention, and growth.
• Monitor how customers are using Rabbet and surface ways to increase value.
• Deliver tailored training and product guidance for customers.

Skills

Customer Success

Stakeholder management

Financial workflows

Communications

Technical aptitude

Analytical thinking

Ownership mindset

Fast-paced environment

Job description

Rabbet, a real estate software company, is seeking a Customer Success Manager to own a portfolio of developer accounts on the Developer Success Team. You’ll drive adoption, renewals, and expansion, building trusted relationships with executives and project leads while guiding customers to realize value from Rabbet’s platform.

You’ll partner with Product, Support, and Implementation to translate feedback into roadmap input, and you’ll help scale best practices across a fast-growing organization