Senior Customer Programs Lead - Cross-Functional Execution

Rippling, Inc.; Chattanooga, Northern (TN, KY); Híbrido; USD 95 000 - 130 000; Tempo integral

Resumo da oferta

Master Machine, a Chattanooga-based precision machining company, seeks a Customer Programs Manager to lead strategic programs from kickoff to delivery. You’ll own execution, coordinate across Engineering, Quality, Manufacturing, Supply Chain, Planning, Finance, and Sales, and translate contracts into actionable milestones.

You will build strong customer relationships, anticipate risks, and drive structured, accountable program reviews.

Qualificações

• Bachelor’s degree in Engineering, Business, Operations, Supply Chain, Project Management, or related field preferred; equivalent relevant experience will be considered.
• 5+ years of experience in program management, project management, customer program management, account management, operations, engineering, manufacturing, or related customer-facing execution role.
• Experience managing complex, cross-functional programs involving manufacturing, engineering, quality, procurement, and customer stakeholders.

Responsabilidades

• Serve as the primary day-to-day point of contact for assigned strategic customer programs.
• Own program execution from contract handoff through manufacturing, inspection, shipment, delivery, and closeout.
• Lead customer and internal program reviews, including kickoff meetings, milestone reviews, status updates, risk discussions, and recovery planning.
• Coordinate activities across Engineering, Quality, Manufacturing, Supply Chain, Planning, Finance, and Sales.
• Translate customer and contractual requirements into clear actions, owners, deadlines, milestones, and decision points.
• Maintain visibility to program schedules, critical-path activities, material availability, engineering progress, quality requirements, and customer deliverables.
• Provide customers with proactive, accurate updates regarding schedule, production status, technical matters, risks, and recovery actions.
• Identify and elevate technical, quality, manufacturing, supply-chain, schedule, and commercial risks before they become customer-impacting issues.
• Support customer visits, source inspections, witness and hold points, program reviews, and post-delivery follow-up.
• Maintain program schedules, milestone trackers, action logs, risk registers, customer communications, and other program-control tools.
• Partner with Finance and Sales on billing milestones, change management, cash collection, margin protection, and commercial matters.
• Identify follow-on opportunities and recurring customer needs in partnership with Sales and Business Development.
• Help develop and improve common tools, templates, reporting, meeting rhythms, and best practices as Master Machine builds its Customer Programs function.

Conhecimentos

Program management

Cross-functional leadership

Customer communication

Risk management

Project coordination

Formação académica

Bachelor’s degree in Engineering, Business, Operations, Supply Chain, Project Management

Ferramentas

Excel

PowerPoint

Word

Outlook

Descrição da oferta de emprego

Master Machine, a Chattanooga-based precision machining company, seeks a Customer Programs Manager to lead strategic programs from kickoff to delivery. You’ll own execution, coordinate across Engineering, Quality, Manufacturing, Supply Chain, Planning, Finance, and Sales, and translate contracts into actionable milestones.

You will build strong customer relationships, anticipate risks, and drive structured, accountable program reviews.