Senior Customer Success Manager — Onboard & Scale

InMobi Advertising; San Mateo (CA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Bonus

Stocks

Quality medical, vision, dental

401(k)

Flexible working hours

Lunches provided

Gym stipend

PTO and sick days

Job summary

InMobi Advertising in San Mateo is seeking a Senior Customer Success Manager to join the Accelerate team, focusing on onboarding customers to optimize their use of the advertising platform. The ideal candidate will have a strong understanding of AdTech and digital marketing, along with experience in customer success roles.

This position involves ensuring seamless integration for partners, maintaining communication for performance updates, and developing best practices. InMobi offers a collaborative culture and numerous benefits including competitive salary, bonuses, and flexible working hours.

Qualifications

• 5+ years of experience in Customer Success, Technical Account Management, or related fields.
• Strong understanding of the digital marketing media ecosystem.
• Experience onboarding and supporting customers on technology-driven products.

Responsibilities

• Onboard retailers and provide technical guidance.
• Monitor integration quality and platform performance.
• Create documentation for best practices and revenue optimization.
• Serve as a product expert and trusted advisor to customers.
• Manage customer communications and issue resolution.

Skills

Customer Success

Account Management

Technical Account Management

AdTech

MarTech

SaaS platforms

Excellent communication

Stakeholder management

Job description

InMobi Advertising in San Mateo is seeking a Senior Customer Success Manager to join the Accelerate team, focusing on onboarding customers to optimize their use of the advertising platform. The ideal candidate will have a strong understanding of AdTech and digital marketing, along with experience in customer success roles.

This position involves ensuring seamless integration for partners, maintaining communication for performance updates, and developing best practices. InMobi offers a collaborative culture and numerous benefits including competitive salary, bonuses, and flexible working hours.